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Jackery| Explorer500- 518 Wh Portable Power Station
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- Price: $499.00 USD
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PRODUCT DESCRIPTION
Jackery| Explorer500- 518 Wh Portable Power Station
- 518 Wh Capacity, 500W Inverter (1000W Surge)
- Supports Multiple Appliance Charging
- Lightweight and Portable Design
- 3 Ways to Recharge
- 37.9dB Quiet Power Station
Jackery Explorer 500 Portable Power Station charges low to high-power appliances for long hours. With a high battery capacity of 518Wh, a foldable handle, an ergonomic design, and industry-leading BMS technology, the power station is ideal for outdoor adventurers and emergency home backup solutions. It is extremely easy to carry, with a weight of just 13.32 lbs.
Featured Summary
High Battery Capacity
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Jackery Explorer 500 Portable Power Station features 1 * AC outlet, 2 * DC ports, 1 * car port, and 3 * USB-A ports to charge low to high-power appliances, including air pumps, CPAP machines, TV, mini-refrigerators and more. Its compact size and lightweight design make the power station ideal for road trips and RV camping.
Multiple Charging Methods Available
With Jackery Explorer 500 Portable Power Station, you"ll never have to worry about finding a wall outlet for recharging. Multiple other charging methods like solar panels, car outlets, or electric generators ensure you"ll have the power to charge your gear anywhere, anytime.
Ultimate Protection
The intelligent BMS (Battery Management System) and pure sine wave inverter deliver stable power to the appliances. The state-of-the-art temperature sensors ensure the power station is suitable for extreme weather conditions.
Lightweight & Portable
Strong & Reliable
The portable power station is exceptionally durable and can withstand hot and cold temperatures. The high-quality built-in MPPT charge controller and pure sine wave inverter protect the power station against short circuits, overcharge, overvoltages and more.
Clean & Green Solution
Jackery Explorer 500 Portable Power Station does not emit fumes or use fuels, making it an eco-friendly and renewable power solution for camping, RV trips, off-grid living, and home backup.
(2 + 1) Year Warranty
In addition to having a durable, lightweight, and portable design, the power station is backed by an additional 2-year warranty and a 1-year extended warranty. If you face any problems during product usage, feel free to contact Jackery"s customer support team.
How to Connect Explorer 500 with SolarSaga 100?
Tech Specs
Explorer 500 (11.8 x 7.6 x 9.2 in)
Battery
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Capacity: |
518Wh |
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Cell Chemistry: |
Lithium-ion Battery |
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Lifecycle: |
500 cycles to 80%+ capacity |
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Management System: |
BMS, Over Voltage Protection, Short Circuit Protection |
Ports
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AC Output(x1): |
110V, 60Hz, 500W (1000W Peak) |
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USB-A Output(x3): |
5V⎓2.4A |
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Car Port(x1): |
12V⎓10A |
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AC Input: |
doesn"t support direct AC charging - use external AC charger provided |
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DC Input (x2): |
12V⎓7A |
Dimensions
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Weight: |
13.3lbs(6kg) |
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Height: |
11.8in(30cm) |
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Width: |
7.6in(19.2cm) |
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Depth: |
9.5in(24.2cm) |
Charging Time(0-100%)
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AC Adapter: |
7.5 Hours |
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Car Adapter(12V): |
7.5 Hours |
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Solar Panel: |
1 x SolarSaga 100W Solar Panel: 9.5 Hours |
General
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Warranty: |
2 Years |
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Operating Usage Temperature: |
14-104F (-10-40℃) |
Solar Panel Combination
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Solar Saga 80: |
Up to 1 Pcs |
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Solar Saga 100: |
Up to 1 Pcs |
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Solar Saga 200: |
Up to 1 Pcs |
What"s In The Box
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1* Explorer 500
- 1* AC & AC Cable (2 Parts)
- 1* Car Charger Cable
- 1* User Manual (Explorer 500)
User Manual
Jackery Explorer 500 Portable Power Station User Manual
Notice
* This product (portable power supply) can supply power to your device in the temperature range of -10 to 40 degrees Celsius (-10 to 65 degrees Celsius for solar panels). If the operating temperature is outside the above range, this product may not work.
Notice
- Solar panel types and quantity depends on your purchase.
- Solar recharging time varies from a different locations, temperatures, weather, etc. The actual time may be extra.
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During solar recharging, keep your portable power station away from heat and direct sunlight to extend its life span.
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Store in a dry and cool place, avoid contact with corrosive substances and keep away from fire and heat sources. Avoid storing with sharp objects at the same time.
User Guide Videos / Pictures
WHAT IS PORTABLE POWER STATION
Jackery Portable Power Station is a rechargeable battery-powered generator. Equipped with AC outlet, DC carport and USB charging ports, they can keep all your gear charged, from smartphones, laptops, to CPAP and appliances, like mini coolers, electric grill and coffee
CARRY WHEREVER YOU WANT TO GO
We believe our off-road travels should be easy and less complicated. The Jackery Solar Generators offers happiness and convenience in every moment of your trip by collecting and storing power throughout the whole journey. It will make you worry less about lacking power resources, and gain more comforts for your life.
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CAMPING
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RV/VAN LIFE
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HOME EMERGENCY
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CABIN LIFE
Frequently Asked Questions
Jackery Explorer 1500 Frequently Asked Questions
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Q1: What devices can Explorer 1500 power?
A: Please note that the AC output port can only charge/power devices that operate at less than total 1800 Watt. Once exceeding, the Explorer 1500 will shut off automatically. Please refer to your device specification before purchase.
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Q2: How to know the working times for my device?
A: Working time = 1488Wh* 0.85 / operating wattage of your device
For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 1488Wh*0.85/60w=21.1hrs (rough calculated) .
Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision. -
Q3: Can the Explorer 1500 be recharged while charging other devices/tools the same time?
A: You can use the Explorer 1500 to charge other things, while it's being recharged at the same time. However, it is scientifically NOT recommended because it will decrease the battery life cycle.
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Q4: Can the Explorer 1500 can be used as UPS?
A: No, the E1500 can't be used as UPS, need to press the power button to turn on the AC/USB /DC output, so it can't turn on and off automatically.
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Q5: Does Explorer 1500 include a built-in MPPT controller?
A: Yes, Explorer 1500 power stations have a built-in MPPT controller.
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Q6: How do I know the Explorer 1500 is charged?
A: To check the charge level of the Explorer 1500, refer to the LCD Battery Display.
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Q7: After the Explorer 1500 being fully charged, can I keep it plugged in to continue charging, in case of power outage?
A: Yes, you can keep it plugged in to continue charging. It won't cause any battery damage.
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Q8: Can I use it indoors?
A: Yes, the Explorer 1500 is safe to use indoors.
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Q9: Why it takes so long to charge the power station from 99% to 100%?
A: When the power station is charged at a low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.
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Q10: Can I find any video about recharging the Explorer 1500?
A: Please kindly check the video in the following instructions:
Go to Jackery.com
Click the "Support” , and then choose "FAQ”
Check "Product Video” -
Q11: Are the output ports regulated, and if so, which ones are regulated?
A: All output ports of Jackery power stations are regulated. The voltage won't change when the battery power decreases.
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Q12: Can the battery inside be replaceable?
A: No, the batteries inside of Jackery power station can't be replaceable.
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Q13: Is the Explorer 1500 power station waterproof?
A: No, the Explorer 1500 is not waterproof. Please do not store them in humid environment for longtime.
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Q14: Can the Explorer 1500 be charged while using?
A: Yes, you can use the Explorer 1500 to charge devices, while it's being re-charged at the same time.
Jackery Explorer 500 Frequently Asked Questions
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Q: What devices can Explorer 500 power?
A: Please note that the AC output port can only charge/power devices that operate at less than 500-Watt. Once exceeding, the Explorer 500 will shut off automatically. Please refer to your device specification before purchase.
-
Q: How to know the working times for my device?
A: Working time = 500Wh* 0.85 / operating power of your device.
For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 500Wh*0.85/60w=7hrs (rough calculated) .
Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision. -
Q: How long does it take to full charge this power station?
A: Within 7.5 hours from an AC wall outlet; Also another two recharge backup choices for your convenience, recharge from car port around 7.5 hours, and around within 9.5 hours from Jackery Saga 100W solar panel (Sold Separately).
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Q: How do I know if my Explorer 500 is charged?
A: To check the charge level of the Explorer 500, refer to the LCD Battery Display.
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Q: What type of battery is in an Explorer 500?
A: Explorer 500 contains a battery pack which consists of an array of cylindri cal 18650 lithium-ion battery cells with high energy density.
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Q: Is the solar panel waterproof?
The Saga 100W is not waterproof. To maximize the lifespan of the module,Please don’t make it get wet.
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Q: Can the Explorer 500 be charged while using?
A: Yes, you can use the Explorer 500 to charge devices, while it's being re-charged at the same time.
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Q: How to clean the solar panel surface?
We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.
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Q: Can the solar panel charge smartphones and tablet?
Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port
Jackery SolarSaga Solar Panel Frequently Asked Questions
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Q: Why the solar can not produce 100W power when charging to Jackery power station?
As you know , the solar panels are affected by many factors. such as the intensity of the light and the angle of the panel put on the ground. 100W is tested in an ideal laboratory. However, the intensity of the light constantly changes. In addition, the angle of the light illuminating the solar panel also changes with the rotation of the sun. Please try test your solar panel under the full sunlight to see, and make sure there is no shadow cast on the panel.
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Q: Is the solar panel waterproof?
It is IP65 water-resistant that will protect from water splashing (Do not place it under the rain, or to soak in water). The zippers on the pocket can hold the power cords, and cover the power port.
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Q: How to clean the solar panel surface?
We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.
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Q: Can the solar panel charge smartphones and tablet?
A: Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port.
Jackery Policies
Jackery 30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
Return your undamaged Jackery products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Jackery's 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!
Jackery Shipping, Return & Replacement
Shipping
All orders on Jackery's Official Website will be shipped within 1-2 days after the order is placed, normally using a FedEx service - with the shipping time in the following states, taking 3-4 working days: CA/AL/GA/LA/MA/MO/NC/SC/NC/VA/AR/IL/KS/OK/TX, the shipping time in remote areas will be extended.
・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.
・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.
Return/Replacement
1. Refund
Jackery offers a 30-day money-back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, please do let us know within a 30 day period. Once we receive the product and confirm its validity, we can refund the full purchase price minus 5% processing fees. To return an item, please contact us via email Returns@ecopowerit.com. In order to return your product within the 30-day return policy, please ensure that:
You have purchased the product directly from Jackery.com or an authorized dealer. You should contact us and begin the return process, within 30 days from the original shipment date. The product is returned in the original packaging - with all materials included, in new or as-new condition, and you should additionally provide your return authorization number.
2. Late or Missing Refunds
If you haven't received any refund yet, please do recheck your bank account carefuly again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.
You should also contact your credit card company direcltly, if the credit still hasn't appeared - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at Returns@ecopowerit.com
3. Return & Refund Conditions
Please carefully read the terms and conditions below. If the terms and conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
A product that is custom configured or branded to your personal specifications.
4. How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get your RMA form by contacting us via email Returns@ecopowerit.com for assistance.
5. Process for Returning a Product
① Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at Returns@ecopowerit.com for any assistance.
② Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Jackery Free Warranty Policy
1. Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
2. Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Free Warranty Extension
• 3+2 years warranty - Jackery 3000 Pro Series/2000 Pro Series/1500 Pro Series/1000 Pro Series/SolarSaga 80W/SolarSaga 200W, related accessories and Solar Panel Connector.
• 2+1 years warranty - Jackery 1500 Series/1000 Series/500 Series/300 Series/240 Series/160 Series/SolarSaga 100W/SolarSaga100X/SolarSaga 60, related accessories and carrying case.
• A 6 month warranty on renewed Jackery products.
• Please contact Jackery for warranty extensions at any time
3. Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
4. Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
5. Exclusions
Jackery's warranty does not apply to: ·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. ·Attempted repair by anyone other than an authorized facility ·Any product purchased through an online auction house. ·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months
The above information was updated on Jan 1st, 2023. If our exchange policy changes, we'll be sure to update this page.