Return & Refund Policy
Return Policy
Jackery offers a 30-day return policy,
starting from the date you receive your order, for products purchased directly
from the Jackery website and Jackery’s Amazon Store. Customers who purchased
from retailers or channels other than the Jackery website or Jackery Amazon
store and wish to return their product for a refund should first review the
return and refund policy of the respective retailer. For further questions or
assistance, please contact our customer support team at info@ecopowerit.com and
provide your order details. Products that are custom-configured or branded to
your specifications are not eligible for return.
You can initiate the return by reaching out to our customer support team at info@ecopowerit.com,
and provide your order information and reason for return. Please do not ship
the return items to us without initiating the return.
Returns for Refunds
We are confident that you will love your new Jackery product. However, if you
are unsatisfied for any reason, Jackery offers a 30-day return policy, starting
from the date you receive your order, for products purchased directly from the
Jackery website and Jackery’s Amazon Store. There are a few important things to
keep in mind when returning a Jackery product:
1. Customers who purchased from retailers or channels other than the
Jackery website or Jackery Amazon store and wish to return their product for a
refund should first review the return and refund policy of the respective
retailer. For further questions or assistance, please contact our customer
support team at info@ecopowerit.com and provide your order details.
2. Products that are custom-configured or branded to your specifications
are not eligible for return.
3. To initiate the return, please reach out to our customer support team
at info@ecopowerit.com, and provide your order information and reason for
return. Once your return request is processed, we will provide you with a
Return Merchandise Authorization (RMA) number. When you ship out the return
package, please be sure to write the RMA number clearly on the shipping label
on the outside of the package. Do not write the RMA number on the actual box.
Packages without an RMA number on the return shipping label will not be
accepted by our warehouse.
4. Please ensure that the item you are returning is in its original
condition. For items returned not in their original condition, a restocking fee
will be applied and deducted from the refund amount. Please refer to the fourth
section, titled 'Return/Replacement Shipping Requirements,' for additional
details on the return shipping steps.
5. Jackery will cover the shipping cost for returns for the following
reasons: defect product, delayed shipping, or damaged package. For returns due
to all other reasons, return shipping and handling fees will be deducted from
the refund amount.
6. In order to avoid any trouble caused by the package when you return it,
it is recommended that you keep the original packaging for at least 30 days.
7. Once Jackery receives your item, a refund will be processed within 10
business days. The refund will be processed through your original payment
method. It may take some time before your refund is posted on your bank account
or credit card statement. If you haven't received a refund within this period,
please first check your credit card transaction or bank account again. For
refunds to credit cards, please allow an extra 7-10 business days for a credit
to appear on your credit card statement. Thereafter, please contact your bank
and credit card company to verify whether the refund has been received. If you
have done all these and still have not received our refund, please contact as
at mailto:info@ecopowerit.com
Replacement Policy
Jackery will not be responsible for any lost packages shipped
using a previously used return label.
FedEx, UPS, or USPS may initially accept a package
with a duplicate or previously used return label when dropped off. However, the
package is likely to be stopped and discarded by the carrier during transit.
Tracking may show the package as delivered when, in reality, it was never
actually delivered.
Please ensure to follow the below return shipping
requirements
1. Jackery provides free return shipping
labels for RMA returns—one package per label. Please ensure the correct label
is placed on the corresponding box by referring to the shipping weight printed
on each label. Each shipping label is intended for one-time use on a single
package.
2. Securely package your return items in the
original packaging and shipping box to prevent damage during transportation.
3. Include all parts, accessories, and
documentation in the package.
4. Write the Return Merchandise Authorization
(RMA) number provided to you by us clearly on the shipping label on the outside
of the return package. Do not write the RMA number on the actual box. Packages
without an RMA number on the return shipping label may not be accepted by our
warehouse.
5. Ship the unit within 15 days of receiving
Jackery’s RMA.
6. For Amazon customers, the Amazon
Authorized Return slip with a barcode is not a shipping label. You must contact
Jackery’s customer support team at info @ecopowerit.com to
obtain an RMA number from Jackery, and we will send you a Jackery prepaid
return label.
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