Simple. Smart. Compact

Skip to product information

EcoFlow| From 2kW To 15kW Capacity Power Kits

Regular price
Price: $4,747.00 USD
Regular price
List Price:
Sale price
Price: $4,747.00 USD
Tax included. Shipping calculated at checkout.
10% off, Free Shipping & Tax Free| Coupon Code: SMART | Ends:
Choose Your Capacity
Choose Your Kit
View Cart

Shipping Information

Free Shipping on order to Contiguous United States| We do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands. We Ship within 2-5 bussiness days from California.

30 Days Price Match Guarantee

ecopowerit will refund you the difference if you find a lower price from us within 30 days of your purchase, shop with confidence.

This Deal Ends In:

00 Days
00 Hours
00 Minutes
00 Seconds

EcoFlow| From 2kW To 15kW Capacity Power Kits

• 4 Charging methods include up to 4800W solar, 1000W alternator, 3000W shore power, and 1800W Smart Generator input.
• Plug-and-play for simple assembly
• Compact, integrated design, all-in-one inverter hub
• Save space with stackable batteries
• 48V system, a safer, smaller power solution
• Real-time and remote smart controls

Part Of EcoFlow EcoSystem

Introducing the world"s first portable home battery with an expandable ecosystem for home backup, smart energy management, lower energy bills, and more. The EcoFlow DELTA Pro is the next leap in portable power technology, offering you power security and independence, wherever you are.

EcoFlow| 2kW-15kW Power Kits

EcoFlow Power Kits are the world"s first integrated, plug-and-play power solutions designed especially for tiny homes and RVs.

EcoFlow Power Kits

Find The Battery Stack That Fits Your Power Needs

EcoFlow| 2kW-15kW Power Kits


Powers All Your Essential Appliances

EcoFlow| 2kW-15kW Power Kits

Multiple Ways to Stay Powered

You might live off-grid, but you still rely on power. Get multiple methods of charging using a combination of rigid, flexible, and portable solar panels and our Smart Generator if you’re in a jam.

 

4 Charging Methods

You might be on the road, but there are plenty of ways to charge, and fast. We’ve designed a new range of rigid and flexible solar panels giving your van a solar input of up to 4800W*. Use your alternator to recharge with 1000W. Spending the night on a campsite? Then take advantage of shore power for an extra 3000W. Caught short? Rely on our Smart Generator for emergency backup.

*Tested using a production model in a closed environment with favorable conditions. Actual results may vary depending on environment, usage, and firmware version.

Watch The Vides

EcoFlow| 2kW-15kW Power Kits

EcoFlow| 2kW-15kW Power Kits

EcoFlow| From 2kW To 15kW Capacity Power Kits

Power Kits Components and Solar Panels

Power Hub

Five Electronic Essentials in One

We combined all the essential 48V components into one Plug-and-Play Power Box. With fewer wires and modules, it"s 5 times faster to set up, saves masses of space, and your wallet too.


Power Hub has a 3600W output, and includes two MPPT Solar charge controller, a DC-DC battery charger with MPPT, an inverter charger, and a DC-DC step-down converter. Everything you need to power your tiny home or van.

LFP Batteries

Stack & Store Energy

Available in two sizes, both 2 and 5kWh stack up to 3 for a capacity of up to 15kWh. Integrated BMS protects the batteries from operating beyond their capacity by monitoring temperature, voltage, and current, keeping your home and system safe. With built-in auto-heating, you can use the batteries safely in temperatures as low as -4°F.

Solar Panels

Mix & Match Size, Type & Solar Input

Plug in a combination of rigid, flexible, and portable solar panels for an input of 4800W. As well as our existing range of portable panels, we’re adding a 100W flexible and rigid solar panel as well as a 400W rigid option to our Power Kits range.

*Solar panels sold separately.

Check the Solar Panels

Tech Specs

Power Hub

EcoFlow| 5kW-15kW Power Kits

Net weight (lbs)

31

Net Weight (kg)

14

Dimension (inch)

11.8 x 18.9 x 5.5 in(Height x Width x Depth)

Dimension (cm)

30 x 48 x 14 cm (Height x Width x Depth)

Tests and Certifications

UL Standard, FCC,ICES

Wi-Fi

Bluetooth

Mobile App

AC Main Output/Frequency

Pure Sine Wave, 3600W (Surge 7200W), 120V, 50Hz/60Hz

DC Main Output

13.6V/70A 1000W Max; 26.4V/60A, 1600W Max

AC Main Input

X-Stream Fast Charging 3000W Max, 30A Max

AC Main Input Voltage/Frequency

100-120V, 50Hz/60Hz

Solar Charging Input

15-150V 30A, 1600W Max

Alternator Charging Input

13V-60V, 60A, 1000W Max

Operating Temperature

-13°F-140°F

Discharge Temperature

-13°F-140°F

Charge Temperature

-13°F-140°F

Storage Temperature

-13°F-140°F

 

2kWh LFP Battery

EcoFlow| 5kW-15kW Power Kits

Capacity

2048Wh (51.2V, 40Ah)

Cell Chemistry

Lithium Iron Phosphate

Cycle Life

~3000 Cycles up to 80% Capacity

Net weight (lbs)

37

Dimension (inch)

11.2x13.7x7.8in (Height x Width x Depth)

Dimension (cm)

28.4x34.8x19.8cm (Height x Width x Depth)

Net Weight (kg)

16.8

Protection Level

IP54

Tests and Certifications

UL Standard, FCC, CE, E-Mark, UKCA, UN38.3, RCM, PSE

Storage Temperature (F)

-4°F–140°F

Storage Temperature C

-20°C–60°C

Operating Temperature (F)

-4°F-122°F

Operating Temperature C

-20℃-60℃

 

5kWh LFP Battery

EcoFlow| 5kW-15kW Power Kits

Capacity

5120Wh (51.2V, 100Ah)

Cell Chemistry

Lithium Iron Phosphate

Cycle Life

~3500 Cycles up to 80% Capacity

Net weight (lbs)

90

Dimension (inch)

11.8x19.7x10.2in (Height x Width x Depth)

Dimension (cm)

30x50x26cm (Height x Width x Depth)

Net Weight (kg)

41

Protection Level

IP54

Tests and Certifications

UL Standard, FCC, CE, E-Mark, UKCA, UN38.3, RCM, PSE

Storage Temperature (F)

-4°F–140°F

Storage Temperature C

-20°C–60°C

Operating Temperature (F)

-4°F-122°F

Operating Temperature C

-20℃-60℃

 

Power Kit Console

EcoFlow| 5kW-15kW Power Kits

Touch Screen (Diagonal Measurement)

7 Inch (6x3.4in) (Width x Height)

Power Supply Voltage

12 VDC

Operating Temperature C

-20℃-60℃

Operating Temperature (F)

-4°F-140°F

Dimension (inch)

4.5x8x0.9in (Height x Width x Depth)

Dimension (cm)

113.3x204.5x22.35mm (Height x Width x Depth)

Net weight (lbs)

1

Net Weight (kg)

0.45

Tests and Certifications

UL Standard, FCC,ICES,CE,UKCA,E-Mark,RCM,TELEC,KCC

 

AC/DC Smart Distribution Panel

EcoFlow| 5kW-15kW Power Kits

AC Main Input

30A Max. 120V, 3600W

DC Main Input

70A Max

AC Output

6 AC Positions, 20A Max Each

DC Output

12 Fused DC Positions (6 Positions Controllable via Power Kit Console & App)

Operating Temperature C

-25℃-60℃

Operating Temperature (F)

-13°F-140°F

Dimensions

8.3x13.9x3.9in (Height x Width x Depth)

Net Weight(lbs)

5.7lbs

Net Weight (kg)

2.6

Protection Level

IP21

Tests and Certifications

UL Standard, FCC,PSE

400W Rigid Solar Panel

EcoFlow| 2kW-15kW Power Kits

Short Circuit Current

13.79A

Open Circuit Voltage

37.10V

Connector Type

Solar Connector

Efficiency

23%

Cell Type

Monocrystalline

Rated Power

400W

Maximum Operating Voltage

31.00V

Maximum Operating Current

12.90A

Temperature Coefficient of Rated Power

-0.38%/°C

Temperature Coefficient of Open Circuit Voltage

-0.35%/°C

Temperature Coefficient of Short Circuit Current

0.06%/°C

Maximum Fuse Current

25A

Maximum System Voltage

1500V DC (UL)

Dimension (inch)

67.8×44.6×1.38

Net Weight (kg)

21.8kg

Dimension (cm)

172.2×113.4×3.5

Net weight (lbs)

48.1lbs

100W Rigid Solar Panel

EcoFlow| 2kW-15kW Power Kits

Solar Panel Weight

Approx. 6.2 kg(13.7 lbs)

Dimensions

98*58.6*3 cm(38.6*23.1*1.2 in)

Rated Power

100 W(+/-5W)

Open Circuit Voltage

20.3 V

Short Circuit Current

6.3 A

Maximum Operating Voltage

17.1 V

Maximum Operating Current

5.9 A

Temperature Coefficient of Rated Power

-0.39%/°C

Temperature Coefficient of Open Circuit Voltage

-0.33%/°C

Temperature Coefficient of Short Circuit Current

0.06%/°C

Maximum System Voltage

600 VDC(UL)

Maximum Fuse Current

15 A

 

100W Flexible Panel Specs

EcoFlow Power Kits

Solar Panel Weight

Approx.2.3 kg (5.1lbs)

Dimensions

1055*612*25 mm (41.5*24.1*1.0 in)

Rated Power

100 W(+/-5W)

Open Circuit Voltage

20.3 V

Short Circuit Current

6.3 A

Maximum Operating Voltage

17.1 V

Maximum Operating Current

5.9 A

Temperature Coefficient of Rated Power

-0.39%/°C

Temperature Coefficient of Open Circuit Voltage

-0.33%/°C

Temperature Coefficient of Short Circuit Current

0.06%/°C

Maximum System Voltage

600 VDC(UL)

Maximum Fuse Current

15 A



    Customer Reviews

    Be the first to write a review
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)

    Super Simple Solar ☀️ Going Off-Grid With EcoFlow

    • Expandable up to 30kWh So You Can Power Through Any Blackout

    • Connect up to two Power Hubs with six 5kWh LFP Batteries for a vast 30kWh of home backup energy that will see you through even the longest power outages.

    Expandable up to 30kWh So You Can Power Through Any Blackout

    Connect up to two Power Hubs with six 5kWh LFP Batteries for a vast 30kWh of home backup energy that will see you through even the longest power outages.
    • Auto-heating Batteries

    • Our LFP batteries are auto-heating so you can even use them in cold climates without affecting their life-span. *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    • *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    • *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    • *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.

    Auto-heating Batteries

    Our LFP batteries are auto-heating so you can even use them in cold climates without affecting their life-span. *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.
    *For illustration only. Batteries, Power Hub, and Console are not waterproof and should not be permanently placed outside.

    Customizable Kits for Any Van Size

    Whether you’re replacing your van’s electrics or building a system from scratch, Power Kits plug-and-play system allows you to easily modify your hardware to fit your van and power needs.

    • Class A

    • AC Chargin

    • Camper Van

    • Travel Trailer

    Class A

    AC Chargin

    Camper Van

    Travel Trailer

    Kits for Any Cabin Size

    From tiny home to off-grid cabin, you can adjust your kit to fit any size build.

    • ≤15m²/160ft²

    • 16-40m²/161-430ft²

    • >40m²/>430ft²

    ≤15m²/160ft²

    16-40m²/161-430ft²

    >40m²/>430ft²

    Auto-Switchover. Hassle-Free Home Backup

    With an ultra-fast switchover time, there’s no more fumbling about in the dark trying to find your emergency supplies. As soon as the grid goes down, the Smart Home Panel automatically starts drawing power from your Power Kits batteries, so you’ll barely even notice the lights went out.

    Space-Saving Solutions

    To save your valuable space, we shrank down the traditional power kit, integrating components, using thinner wires, and creating a unique stackable battery. Conveniently conceal the Power Hub, batteries and other accessories so they’re out of sight, under seats or in a closet.

    Frequently Asked Questions

    EcoFlow Power Kits Frequently Asked Questions

    Can I install it by myself or with help of my favourite installer?

    Our Product is designed to be Plug and Play. Either you or your installer can easily install the system in your RV/Off-grid Build. What's more, EcoFlow offer live chat on EcoFlow App, tutorial videos, user manual, and quick installation guide to help you during the installation process. Or If you need extra offline installation service, you may share your contact info to our EcoFlow Certificated installer who will contact you soon.

    Are Power Kits compatible with the current system in my RV?

    EcoFlow Power Hub are NOT compatible with third party batteries, but Power Kits system is compatible with third party’s solar panels that have Universal Solar Charge Connector. We suggest to use EcoFlow LFP Battery along with Power Hub, since EcoFlow LFP batteries are stackable and pre-installed with BMS system and fuse box, saving more space and providing more reliability to your system. Even though Power kits system is compatible with third party solar panels, we still suggest to use our high conversion efficiency EcoFlow solar panels to provide powerful long-lasting power to the Power Kits system.

    Do you need a Smart Distribution Panel to use Power Kits?

    If you're only using a Power Hub and EcoFlow LFP batteries, without the Distribution Panel, you can power appliances by using the AC Outlet on the front of the Power Hub.

    What are the various cable lengths?

    All cables, apart from the Solar Charge Cable and Alternator Charge Cable, are 15ft (4.5m). The Solar Charge Cable and Alternator Charge Cable are 20ft (6m). You can adjust the cable lengths using our adapters.

    Can I use third-party solar panels?

    You can use third-party solar panels with Power Kits as long as the maximum open circuit voltage of solar panels arrays for each port does not exceed 150V.

    How do I repair a Power Kit if one of the components breaks?

    If there's an issue with the system, you can go to an authorized EcoFlow dealer for a repair or exchange.

    Can I use my own generator?

    Connect a third-party generator using the Shore Power AC outlet on the Power Hub.

    Are Power Kits compatible with the EcoFlow Smart Home Panel?

    Power Kits can work with the Smart Home Panel to expand battery capacity up to 30kWh and increase the AC Main Output to 7.2KW. Solar input will also rise to 9.6KW.

    Will I receive an alert if there's an error with my Power Kit?

    The EcoFlow app will send a warning notification if an error occurs.

    What's the maximum battery capacity per Power Hub?

    You can connect up to three 5kWh LFP Batteries at the same time for a maximum capacity of 15kWh.

    Is a 48V system safe to use?

    A 48V system produces the same amount of power as a 12V system, but only a quarter of the electric current passes through thinner wires, producing significantly less heat and making it much safer.

    Can I plug my home router cable into the RJ45 port?

    The RJ45 port does not support a home router. The Power Hub has built-in Bluetooth and WiFi which can connect with your home network.You can use the EcoFlow APP to configure your home network and EcoFlow Power Hub WiFi connection.

    How is the Power Kit Console powered?

    The Power Kit Console is powered through RJ45 CAN Bus cable which connects to the RJ45 network port on EcoFlow Power Hub.

    Can I use the LFP batteries in a cold environment?

    With built-in auto-heating, you can use the batteries safely in temperatures as low as -4°F (-20°C). Charge heating is automatically activated when ambient temperature is below 0°C (32°F) and thebattery is in charging mode. You can also use the EcoFlow App to turn on auto-heating while discharging.

    Can I monitor and control charging using the EcoFlow app?

    You can monitor energy usage, charging input, and adjust settings using the EcoFlow app.

    Can the Power Hub store energy?

    The Power Hub doesn't store energy, you need to connect at least one EcoFlow LFP Battery for storage.

    What's the maximum charging input for Power Kits?

    The maximum input is 6000W from multiple charging methods, including solar charging,vehicle alternator charging,AC charging or Smart Generator Charging.

    Does EcoFlow Power Hub support GFCI/RCD?

    Yes, EcoFlow Power Hub support GFCI/RCD. An GFCI/RCD according to local regulations must be connected to Power Hub's AC input and output.

    What are the ventilation requirements?

    The whole system should be well-ventilated at all times. It is highly recommended to leave enough space for the air inlet and outlet of the power hub, 10cm for the air inlet and 20cm for the air outlet.

    Can you mix 2kWh and 5kWh LFP Battery modules?

    We don't recommend mixing 2kWh and 5kWh batteries, as this may shorten the battery cycle life.

    Can I use my own non-EcoFlow batteries?

    Power Hub is not compatible with third-party batteries.

    EcoFlow Policy

    EcoFlow Shipping Policy

    EcoFlow Shipping Policy

    Thank you for visiting and shopping at ecoflow.com. EcoFlow aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

    Shipment processing time

    All orders are processed within 3-5 business days.

    The estimated delivery time is 7-10 business days.

    Orders are not shipped or delivered on weekends or public holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

    Shipment Confirmation & Order Tracking

    You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

    If your tracking information has not been updated within 10 business days, please contact ContactUs@ecopowerit.com

    Shipment Carriers

    Our current primary shipping carriers are USPS and FedEx.

    You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

    Shipping areas

    EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

    Shipping Information

    Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

    We do not ship to a P.O. Box or APO/FPO/DPO addresses.

    Damages

    If you received your order damaged, please contact us within 7 business days at

    ContactUs@ecopowerit.com

    We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

     

    Shipping Support

    For order and shipping-related inquiries, please contact us at ContactUs@ecopowerit.com

    For return requests and instructions to return any products, please contact us at ContactUs@ecopowerit.com

    After-sale Service Contact

    Email: ContactUs@ecopowerit.com

    EcoFlow Warranty Policy

    EcoFlow Warranty Policy

    DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

    All EcoFlow products purchased on ecoflow.com or authorized dealer (ecopowerit is an authorized dealer) come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

    We provide a limited warranty for purchases on ecoflow.com. The warranty period started when the original purchaser received the products.

    Warranty Timeline

    Item Warranty Period (refer to months, unless specified)
    DELTA Max (1600/2000)
    DELTA Max Smart Extra Battery
    24+12 (Registration for warranty extension)
    DELTA Pro
    DELTA Pro Smart Extra Battery
    24+36 (Registration for warranty extension)
    RIVER mini
    RIVER
    RIVER Max
    RIVER Max Plus
    RIVER Pro
    RIVER Extra Battery
    RIVER Pro Extra Battery
    DELTA mini
    DELTA
    Smart Generator (Dual Fuel)
    24
    400W
    220W
    160W
    110W
    85w (Discontinued)
    12
    400W Rigid Solar Panel 10 years
    100W Rigid Solar Panel
    60
    100W Flexible Solar Panel 36
    Wave Portable Air Conditioner
    Wave Add-On Battery
    12
    Accessories 12
    Smart Generator 12
    Power Hub
    Power Kits Console
    2kWh/5kWh LFP Battery
    RIVER 2
    RIVER 2 Max
    DELTA 2
    DELTA 2 Extra Battery
    5 years
    R600/R600 Max/R600 Pro/EF-1500* 36
    BLADE 36+12 (Registration for warranty extension)
    GLACIER 12+12 (Registration for warranty extension)

     

    Warranty extension 

    You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022. 

    Warranty cannot be extended for products purchased before January 1, 2022.

    Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

    Exclusions and Limitations

    This warranty does not apply:

    · Non-quality related issues;

    · Items purchased from unauthorized resellers;

    · Purchases without valid proof of purchase;

    · Items that have been refunded;

    · Items that have expired their warranty period;

    · Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

    · Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

    · Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

    · Lost or stolen products;

    · Free products.

    Valid Proof of Purchase

    • A purchase order number made through ecoflow.com or authorized dealer (ecopowerit.com is an authorized dealer)
    • Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

    Warranty Registration

    • Register your warranty at https://www.ecoflow.com/us/support/warranty 

    Return Material Authorization (RMA) process

    • Contact us at Returns@ecopowerit.com.
    • If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by us to properly pack the products and return them safely.

    Replacement 

    • In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
    • The replacement warranty will be covered by a period equal to the remaining warranty period of the original item. 

    EcoFlow BLADE 3+1

    Replace, not repair:
    EcoFlow BLADE Product and Part Replacement

    1. During the warranty period, replacement service is available for EcoFlow BLADE purchased from official authorized channels. The replaced product or part becomes EcoFlow's property and thereplacement product or part becomes your property. Only unalttered Ecoflow's products and partsare eligible for replacement.
    2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to EcoFlow for replacement, without the neeed to return any of the other twoproducts or their individual accessories (such as the extensioncord, antenna assembly, ground nail,hexagon screwdriver, etc.). EcoFlow will provide users with a functional replacement withaccessories.
    3. If accessories such as extension cables and antenna :screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower,lawn sweeper, and base station BP).EcoFlow can provide users with new accessories replacement dluring the warranty period
    4. Replacement products or parts provided by EcoFlow rmay not be new, but it will be in good workingorder and at least functionally equivalent to the original productor part's warranty. A replacementproduct or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty pperiod, or will it result in a restart of thewarranty period.
    EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.

    What This After-Sales Policy Does NOT Cover This policy does not cover the following:
    1. Damage caused by unauthorized modification, disassembly, orshell opening is not in accordancewith official instructions or manuals.
    2."Water damage or other damage caused by improper installation, incorrect use, or operation not inaccordance with official instructions or manuals.
    3. Damage caused by a non-authorized service provider.
    4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery andcharger.
    5. Damage caused by operation in bad weather (i.e. strong winds,rain, sand/dust storms, etc.)
    6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltagewires, substations, etc.).
    7. Products or parts with an altered identification label or from which the identification label has beenremoved.
    8. Damage is found to have been caused by reliability or compatibility issues when using unauthorizedthird-party parts.

    Lifetime free accessories: EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through official authorized channels can enjoy free replacement service for lifetime if they lose or damage wiring harnesses, nails, screws and blades. Specific replacement rules are as follows:
    (1)base station extension cable: 1 PC/year
    (2)antenna extension cable: 1 PC/year
    (3)charging station nails: 1 set (10 PCS)/year
    (4)cable peg: 1 set (40 PCS)/year
    (5)screw: 1 set (9 PCS)/year
    (6)spare blade: 2 sets (3 PCS/set)/year

    *Lifetime is equal to warranty period.

    EcoFlow GLACIER 1+1

    The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.

    EcoFlow GLACIER Product and Part Replacement
    1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.
    2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.
    3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

    What This After-Sales Policy Does NOT Cover
    This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
    2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
    3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
    4. Damage caused by a non-authorized service provider.
    5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
    6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
    7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
    8. Products or parts with an altered identification label or from which the identification label has been removed.

    EcoFlow GLACIER 7*24h Chat
    EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.

    EcoFlow Return & Refund Policy

    EcoFlow Return & Refund Policy

    We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

    Cancellation

    Customers can request a full refund within 24 hours after placing an order on ecopowerit.com. 

    Please note that we will charge a 5% processing fee if you apply for the refund 24 hours after the order is placed and before delivery has been made. 

    Orders cannot be canceled more than 30 days after they are shipped.

    Return

    If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

    If 30 days have passed since your purchase, we cannot offer a refund or exchange.

    For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

    Please collect the package first if your order has been shipped and you want to return it. Then contact us via 
    Returns@ecopowerit.com to obtain instructions to return.

    Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

    You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) plus 5% processing fees in the event of a return on US orders.

    Return Process

    Contact us via Returns@ecopowerit.com to start the return process. Please provide them with proof of purchase, such as your order number start with EC#.

    You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

    Refund

    After you have returned the product to our warehouse, we will issue a refund within 14 business days minus transaction and processing fees. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via Finance@ecopowerit.com.

    Return Shipping Cost

    Product Shipping Cost
    DELTA  $65
    RIVER 370 $40
    RIVER  $30
    RIVER Extra Battery $15
    RIVER Max $35
    RIVER Pro $35
    RIVER Pro Extra Battery $35
    DELTA Max $70
    DELTA Pro $90
    RIVER Plus $30
    RIVER Max Plus $35
    110W/160W Solar Panel
    $40
    400W Solar Panel $70
    DELTA Max Smart Extra Battery $70
    DELTA Pro Smart Extra Battery $70
    Smart Generator $70
    Wave Portable Air Conditioner $70
    Wave Add-On Battery $35
    Delta MINI $60
    220W Solar Panel $45 
    Other Products $16
    RIVER 2  $25
    RIVER 2 Max $30
    RIVER 2 Pro $35
    DELTA 2  $60
    DELTA 2 Smart Extra Battery $60
    100W Rigid Solar Panel $40
    100W Flexible Solar Panel $40
    Smart Generator (Dual Fuel) $70
    BLADE $65
    GLACIER $80
    WAVE 2 $55

    Please note that return shipping costs include shipping costs and handling fees.

    After-sale Service Contact

    Email: Returns@ecopowerit.com