• EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit
  • EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle-EcoPowerit

EcoFlow|DELTA MAX| Portable Power Station+2*400W Rigid Solar Panel Bundle

EcoFlow

Price: $2,559.00 USD
List Price: $3,499.00 USD
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Product Type: EcoFlow Solar Generators

EcoFlow|DELTA MAX Portable Power Station+2*400W Rigid Solar Panel Bundle

 

DELTA Max Solar Generator

Secure your power supply with an EcoFlow DELTA Max solar generator bundle at home. Plug in 400W Rigid Solar Panels and get up to 800W input to charge from anywhere in as fast as 3 hours.

The Portable & Expandable Home Battery DELTA Max expands up to 6kWh with Smart Extra Batteries, keeping your home powered on in any emergency.

Rapid Dual Charging X-Stream tech means that DELTA Max charges 7 times faster than the competition. That’s 0–80% in just 65 minutes with AC input. Plug in EcoFlow solar panels and charge in as fast as 3 hours with 2 x 400W rigid solar panels.

400W Rigid Solar Panel

Fast Charging With a high conversion efficiency rate of up to 23%, the 400W panel charges your LFP batteries faster than similar-sized solar panels. 

Weatherproof & Durable The rigid panel balances design with robust materials allowing the panel to weather any storm while offering the same excellent performance and aesthetics for years. 

Off & On-grid Solution This high-wattage panel works for both on-grid and off-grid solar-powered setups, storing energy for outages, reducing power bills, or powering an off-grid home. 

Universally Compatible The 400W solar panel includes a 300mmcharging cable that gives you plenty of space, maximizing solar input. With an all-inclusive solar connector, the 400W rigid panel works with other 3rd party solar systems and power stations.

Backup your home during power outages with DELTA Max. With an expandable capacity that reaches up to 6kWh, dual charging, and the ability to power your home devices, you can stay powered on in any situation.

Unleash Your Capacity


Plug and play home backup power

Power your essential appliances with 2000W huge AC output by directly connecting the DELTA Max with Transfer Switch and a Power Cord for partial home backup. With a plug-and-play design, it"s easier than ever to prepare for blackouts.

Expandable home backup power

A single DELTA Max unit packs a 2kWh capacity that is expandable up to 6kWh with DELTA Max smart extra batteries. This means when a blackout hits, you can continue to power your important home devices such as your fridge and lights for hours on end.

Convenient and fast dual charging

DELTA Max charges up safely and rapidly from 0-80% in just 65 minutes. And it gets even better. If you’re looking for an even faster way to charge up DELTA Max, you can combine AC with the smart generator to get up to 3400W, AC with solar to get up to 2600W, or the Smart Generator with solar to get up to 2600W.*

Power 99% of your home devices

With EcoFlow’s X-Boost technology, DELTA Max can power heavy-duty devices up to 3400W. That means during a power outage or blackout, you can continue to power your fridge, dryer, and more. That’s the industry gold standard for a portable power station of this size and capacity.

Harness the power of the sun

DELTA Max connects with up to 2x 400W EcoFlow solar panels to deliver 800W Max solar charging speeds. With a voltage range from 11-100V and the Solar connector, you can also connect other solar panels to your DELTA Max. Even during cold or cloudy days, our smart maximum power point tracking (MPPT) algorithm automatically detects voltage and current in real time to give you optimum solar generation throughout the day.

Emergency backup power

Disasters can occur at any time of the year, sometimes lasting longer than we ever expected. When extended blackouts hit, the EcoFlow Smart Generator serves as an emergency option that integrates with DELTA Max. It auto-starts when your DELTA Max hits a low level of charge, recharges your DELTA Max, and stops the engine all by itself once your DELTA Max hits a full charge. This gives you a reliable emergency backup option that relies on minimum use of a generator.

Control, monitor, and manage your energy use

Control and monitor your DELTA Max with the EcoFlow app. Dive into the settings to customize your power use or control DELTA Max remotely.

    Tech Specs

    Specs of DELTA Max (2000)

    Capacity

    		 2016Wh

    Extra Battery

    		 Support up to two DELTA Max Smart Extra Battery/Smart Generator

    AC Output

    		 6 outlets, 2400W total (Surge 5000W)

    Max Device(s) Power Supported by X-Boost

    		 3400W

    USB-A Output

    		 2 ports, 5V, 2.4A, 12W Max per port

    USB-A Fast Charge

    		 2 ports, 5V, 2.4A / 9V, 2A / 12V, 1.5A, 18W Max per port

    USB-C Output

    		 2 ports, 5/9/12/15/20V, 5A, 100W Max per port

    Car Power Output

    		 12.6V, 10A, 126W Max

    DC5521 Output

    		 2 ports, 12.6V, 3A, 38W Max per port

    AC Charging Input

    		 1800W Max, 15A

    Solar Charging Input

    		 800W Max, 11-100V, 13A

    Car Charging Input

    		 Support 12V/24V battery, 8A

    Battery Chemistry

    		 NCM

    Cycle Life

    		 800 cycles to 80% capacity

    Connection

    		 Wi-Fi

    Net Weight

    		 Approx. 48lbs

    Dimension

    		 19.6*9.5*12 in

     

    400W Rigid Solar Panel

    Short Circuit Current 13.79A
    Open Circuit Voltage 37.10V
    Connector Type Solar Connector
    Efficiency 23%
    Cell Type Monocrystalline
    Rated Power 400W
    Maximum Operating Voltage 31.00V
    Maximum Operating Current 12.90A
    Temperature Coefficient of Rated Power -0.38%/°C
    Temperature Coefficient of Open Circuit Voltage -0.35%/°C


    *DELTA Max needs to be connected to the DELTA Max Smart Extra Battery for dual charging.

    Please use the AC Charging Cable included in the package for fast charging. Do not use other cables to charge. Plug directly into an AC wall outlet and make sure that the wall output current is more than 15A. Otherwise, reduce the unit charging speed with the AC Charge Speed Switch. EcoFlow takes no responsibilities for any consequences caused by failures to follow instructions, including but not limited to charging with other AC charging cables.

    What"s in the Box

    User Manual

    EcoFlow DELTA Max User Manual

    Customer Reviews

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    Multiple Ways To Charge DELTA Max

    There are multiple ways to charge DELTA Max wherever you are. If you’re at home, plug into an AC wall outlet or solar panels. if You're out and about, charge DELTA Max in your car or use solar panels if you're set up camp. In extreme emergencies during power outages, connect the DELTA Max to the Smart Generator for a last-standing power source.

    • AC Chargin

    • Solar Charging

    • Smart Generator

    • Car Charging

    AC Chargin

    Solar Charging

    Smart Generator

    Car Charging

    How to charge DELTA Max

    Using DELTA Max’s Extra Battery and Smart Generator

    Frequently Asked Questions

    EcoFlow DELTA Max Frequently Asked Questions

    Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

    Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.

    Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

    No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

    Do you have wind charging solutions?

    We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

    Can I connect more than one power station together in series? (For all power stations)

    Yes, we recommend connecting 2 same units in series at most. Furthermore, please also note: 1. The slave unit must be fully charged before being connected. 2. Must not charge the main unit when the slave is connected.

    When does the fan work and when does it stop? (at what temperature)

    Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.

    Can EcoFlow power stations be charged by solar panels and the 12V car cigarette lighter at the same time?(For all power stations)

    No, this is because the car charging and solar charging cables share the same input (XT60 outlet).

    Do you have wind charging solutions?

    We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

    Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

    Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.

    When does the fan work and when does it stop? (at what temperature)

    Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.

    Why won't my RIVER charge at all?

    1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

    Why is the power station charging slowly? How can I solve this?

    1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

    Why won't my RIVER charge at all?

    1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

    Why is the car charger not working?

    1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com

    Why does the car charging port not output any power?

    1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

    How to Calibrate SoC

    Discharge the unit to 0%, then charge to 100% until there is no input.

    Why is the car charger not working?

    1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com

    Why won't my RIVER charge at all?

    1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

    Can I use the DELTA Max Extra Battery with both DELTA Max 1600 and DELTA Max 2000?

    Yes, DELTA Max Extra Battery is compatible with both DELTA Max models, 1600 and 2000. Each supports up to two Extra Batteries.

    Device Will Not Boot

    1. Make sure the battery has sufficient capacity. If not, charge and turn it on again. If charging continues to fail, please follow the instructions on charging failures. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, contact EcoFlow Customer Service.

    DELTA Max Won't Charge Appliances

    1. If DELTA Max is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on and it still cannot be charged, confirm whether the output power of DELTA Max meets the rated wattage of the electrical appliance. 3. When the power from a DC source or car charger is less than 1 watt, the charging power will not be displayed, but the unit is charging. Try charging from another power source to see if the charging power is displayed. 4. When the screen displays an overload alarm, the charging power is too high. Shut down and allow the unit to cool down for 30 minutes, or try using a low-power device before charging again. If there is still an overload prompt, take a photo or video of the issue and contact support.eu@ecoflow.com 5. The AC switch will automatically turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to zero power output.

    DELTA Max Won't Charge

    1. The charging temperature is too high. If you use high-power electrical appliances for a long time, stop using the unit until the temperature drops. 2. The charging temperature is too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, put DELTA Max somewhere warmer. 3. The charging voltage or current is too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable when experiencing charging issues. Replace the cable or power source. 5. If none of the above methods work, provide a video showing the fault and contact support.eu@ecoflow.com

    DELTA Max Won't Charge From the Car Charger

    1. Confirm that the 12V car charger has a standard voltage and power output. 2. Use another car charging cable to see whether the problem is with the standard car charging cable. Alternatively, use a solar panel to charge DELTA Max. If the solar panel works, the problem is with the car charger to XT60 cable. If the solar panel does not charge either, contact support.eu@ecoflow.com

    The EF App Can't Bind to DELTA Max

    When unable to connect to the unit, the serial number is not displayed, or "Unknown" appears after binding; the serial number has not been confirmed. Please contact support.eu@ecoflow.com

    The EF App Won't Connect to DELTA Max

    1. Long press the IoT button under DELTA Max’s screen for 3 seconds until the WiFi icon flashes and the DELTA Max’s WiFi is turned on. 2. With the mobile phone near DELTA Max, search for the WiFi signal starting with """"EcoFlow"""" or """"DELTA Max"""" and follow the prompts to connect. 3. If you cannot find DELTA Max's signal, you can restart DELTA Max or try with another mobile phone. 4. If none of the above methods work, please provide the serial number photo at the bottom of the device and contact the support.eu@ecoflow.com

    Output Overload Error

    AC output overload: the AC icon will appear on the screen, and the ""Overload"" icon will flash: 1. Check whether the connected device's power meets the unit's power range. Connect a device with a wattage of 2400W-3000W to confirm that X-Boost is turned on in the app. If it's already turned on, connect to the app again. 2. In EPS mode, DELTA Max supports a maximum of 2200W. Confirm whether the electrical equipment is within this range. 3. The power of the electrical equipment is too large, causing it to fail to operate. DC output overload: the ""USB"" and ""Overload"" icons will flash together on the screen: 1. The output of the DC/car charger is overloaded. Check that the rated current of the device is under 8A. If the current is too high, it will cause overload, and the car charger may overheat. 2. The output of the DC-USB-Type C is overloaded. Confirm whether the electrical equipment is within the current limit of the outlet.

    Short-term Power Jump When Charging and Discharging

    Perform three times SoC calibration by doing three times complete charges and discharges. If the problem still occurs, take a video showing the fault and contact the EcoFlow Customer Service team.

    Can Other Solar Panel Brands Charge DELTA Max?

    DELTA Max can be charged using any solar panels with the same solar connectors and within an input range of 800W 11-100V DC 13A.

    Does DELTA Max Support Charging While in Use?

    Yes, DELTA Max supports charging and discharging while charging from vehicles, solar panels, etc. However, when the unit's battery is low or about to run out, it is best not to use it while connecting to DC charging (solar/vehicle charging). If the input is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

    Using other products to charge Delta Max

    In addition to charging from the grid, car, and solar, other sources such as generators and inverters can also be used if they output 220–240V (50Hz/60Hz) of sine wave AC power. When charging DELTA Max, the AC input power needs to be greater than 2400W to enable X-Stream function.

    What is X-Boost?

    This product supports X-Boost, an EcoFlow feature that supplies power to devices with a wattage of 3000W. X-Boost ensures the device does not fail due to overload protection. When using X-Boost, DELTA Max still has a rated power output of 2400W.

    DELTA Max Maintenance and Storage

    1. To prolong the battery life, we recommend that you use and store DELTA Max in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

    Using the Smart Generator

    The EcoFlow Smart Generator can charge DELTA Max (up to 1800W), expanding the capacity (up to 2x5.4kWh) and extending the power supply time. When the Smart Generator is connected to DELTA Max and battery capacity is less than 20% (can be set in the app), the Smart Generator will automatically start topping up the battery.

    Charging and discharging with the Extra Battery

    When charging/discharging, the BMS will charge the one with low voltage first. It will then balance the charge in the two units before charging/discharging further.

    How to Upgrade DELTA Max's Firmware

    1. Long press the IoT button under the screen for 3 seconds, and the WiFi icon on the screen will flash. After confirming that DELTA Max's WiFi is on, connect your phone to the unit. 2. Open the app and click the "+" in the upper right corner to add a device. Connect to the WIFI or a mobile phone hotspot. Go to the DELTA Max page, then Settings>Firmware>Update. 3. If you can't find the "Upgrade" reminder, it means that your home router is not connected. Press and hold the IoT button under the DELTA Max's screen for 3 seconds to reconnect. 4. Upgrading won't be complete if it is interrupted. Restart DELTA Max, reconnect the WiFi and DELTA Max, then update again. 5. If you can't update using the app or there is still a failure after updating, contact support.eu@ecoflow.com.

    What Battery Cell Type Does DELTA Max Use?

    There are 224 cylindrical lithium-ion 18650 NCM batteries used in DELTA Max, in a configuration of 16 parallel and 14 in series.

    DELTA Shut Down Unexpectedly

    1. The battery is running out and needs recharging. 2. The default standby time of this product is 2 hours and can be set on the app. If the switches for the AC/DC outlets are not turned on and the product is not connected to any load, the product will automatically shut down after 2 hours. The default standby time can be set in the Ecoflow App.

    Is Dual Charging (AC and Car Charger) Supported?

    DELTA Max can dual fast charge up to 3000W, as long as an Extra Battery is connected.

    Using EPS Mode

    DELTA Max supports EPS (Emergency Power Supply). When DELTA Max is plugged into the grid to charge using AC, any load plugged into the DELTA Max will be directly powered from the grid and not DELTA Max. If there is a power outage, DELTA Max automatically switches to its battery supply mode within 30 milliseconds. Any device plugged into the DELTA Max will have no power for 30 milliseconds, making it unsuitable for desktop computers or data servers which must be reconnected to power within 0 milliseconds (UPS). UPS is unnecessary for all devices, and we advise testing yourself before using the EPS function. It is recommended that only one device is plugged into DELTA Max to avoid overloading.

    What is the Car Charger Outlet Type?

    The XT60 car charger is a standard outlet. Use the included 1.5m car charging cable to charge.

    Screen Icons Not Fully Displayed

    1. If DELTA Max is placed on a carpet, move it to a wooden floor or solid flooring. 2. Take a video showing the error and contact support.eu@ecoflow.com

    Cannot Find the Home WiFi

    1. Press the IoT button again to reconnect. 2. Use another mobile phone to set up a hotspot connection. If the DELTA Max can connect to the phone's hotspot connection, it means that the connection function of the DELTA Max is normal. Since the WIFI connection only supports 2.4GHz, check the home router. If it is 2.4 GHz, modify the router configuration. 3. If none of the above methods work, provide a photo of the serial number at the bottom of the device and contact support.eu@ecoflow.com

    Charging a Car Battery

    When the car is out of power, you can use a dedicated jumper cable to charge the battery in around 15-20 minutes. Jumper cables are sold separately from a third party. (Note: When charging, do not start the car otherwise, it will cause the battery to malfunction)

    How to Deal with Electromagnetic Interference

    The use of communication equipment or equipment with electromagnetic interference, such as walkie-talkies and electromagnetic wave generators, will disrupt the power supply. You can use an extension cord to extend it slightly and use it at a longer distance.

    How to Use X-Boost

    X-Boost has been enabled by default, but you can use the EcoFlow app to turn this function on or off. X-Boost cannot be used in the following situations: (1) AC output is turned on in the charging state (in bypass mode) (2) The X-Boost mode is turned off. X-Boost is suitable for heating and electrical equipment but not for electrical appliances with voltage protection, such as precision instruments. Refer to the actual test to check whether a device is compatible with X-Boost.

    Using Solar panels in Series and Parallel

    1. The standard 400W solar panel supports up to 2 in series. 2. For non-standard solar panels with a wattage lower than 400W, the voltage and current can be used in series at 11-100V DC 10A. They can be connected in parallel or in series, but using solar panels with different wattages is not recommended.

    EcoFlow Smart Generator (Dual Fuel) Frequently Asked Questions

    Can it be used indoor?

    Like any gas generator, it must be placed outside 15 feet from doors and windows to prevent carbon monoxide poisoning. The Smart Generator automatically shuts off if it detects dangerous carbon-monoxide levels, but isn't a substitute for having CO detectors in other parts of your house.

    What fuel does it use?

    Unleaded gasoline.

    What maintenance is required?

    Go to More and then Maintenance to find more details or check out the user manual shipped with the Smart Generator.

    EcoFlow Policy

    EcoFlow Shipping Policy

    EcoFlow Shipping Policy

    Thank you for visiting and shopping at ecoflow.com. EcoFlow aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

    Shipment processing time

    All orders are processed within 3-5 business days.

    The estimated delivery time is 7-10 business days.

    Orders are not shipped or delivered on weekends or public holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

    Shipment Confirmation & Order Tracking

    You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

    If your tracking information has not been updated within 10 business days, please contact ContactUs@ecopowerit.com

    Shipment Carriers

    Our current primary shipping carriers are USPS and FedEx.

    You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

    Shipping areas

    EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

    Shipping Information

    Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

    We do not ship to a P.O. Box or APO/FPO/DPO addresses.

    Damages

    If you received your order damaged, please contact us within 7 business days at

    ContactUs@ecopowerit.com

    We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

     

    Shipping Support

    For order and shipping-related inquiries, please contact us at ContactUs@ecopowerit.com

    For return requests and instructions to return any products, please contact us at ContactUs@ecopowerit.com

    After-sale Service Contact

    Email: ContactUs@ecopowerit.com

    EcoFlow Warranty Policy

    EcoFlow Warranty Policy

    DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

    All EcoFlow products purchased on ecoflow.com or authorized dealer (ecopowerit is an authorized dealer) come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

    We provide a limited warranty for purchases on ecoflow.com. The warranty period started when the original purchaser received the products.

    Warranty Timeline

    Item Warranty Period (refer to months, unless specified)
    DELTA Max (1600/2000)
    DELTA Max Smart Extra Battery    		 24+12 (Registration for warranty extension)
    DELTA Pro
    DELTA Pro Smart Extra Battery
    		 24+36 (Registration for warranty extension)
    RIVER mini
    RIVER
    RIVER Max
    RIVER Max Plus
    RIVER Pro
    RIVER Extra Battery
    RIVER Pro Extra Battery
    DELTA mini
    DELTA
    Smart Generator (Dual Fuel)    		 24
    400W
    220W
    160W
    110W
    85w （Discontinued）
    		 12
    400W Rigid Solar Panel 10 years
    100W Rigid Solar Panel
    		 60
    100W Flexible Solar Panel 36
    Wave Portable Air Conditioner
    Wave Add-On Battery    		 12
    Accessories 12
    Smart Generator 12
    Power Hub
    Power Kits Console
    2kWh/5kWh LFP Battery
    RIVER 2
    RIVER 2 Max
    DELTA 2
    DELTA 2 Extra Battery    		 5 years
    R600/R600 Max/R600 Pro/EF-1500* 36
    BLADE 36+12 (Registration for warranty extension)
    GLACIER 12+12 (Registration for warranty extension)

     

    Warranty extension 

    You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022. 

    Warranty cannot be extended for products purchased before January 1, 2022.

    Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

    Exclusions and Limitations

    This warranty does not apply:

    · Non-quality related issues;

    · Items purchased from unauthorized resellers;

    · Purchases without valid proof of purchase;

    · Items that have been refunded;

    · Items that have expired their warranty period;

    · Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

    · Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

    · Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

    · Lost or stolen products;

    · Free products.

    Valid Proof of Purchase

    • A purchase order number made through ecoflow.com or authorized dealer (ecopowerit.com is an authorized dealer)
    • Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

    Warranty Registration

    • Register your warranty at https://www.ecoflow.com/us/support/warranty 

    Return Material Authorization (RMA) process

    • Contact us at Returns@ecopowerit.com.
    • If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by us to properly pack the products and return them safely.

    Replacement 

    • In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
    • The replacement warranty will be covered by a period equal to the remaining warranty period of the original item. 

    EcoFlow BLADE 3+1

    Replace, not repair:
    EcoFlow BLADE Product and Part Replacement
    1. During the warranty period, replacement service is available for EcoFlow BLADE purchased from official authorized channels. The replaced product or part becomes EcoFlow's property and thereplacement product or part becomes your property. Only unalttered Ecoflow's products and partsare eligible for replacement.
    2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to EcoFlow for replacement, without the neeed to return any of the other twoproducts or their individual accessories (such as the extensioncord, antenna assembly, ground nail,hexagon screwdriver, etc.). EcoFlow will provide users with a functional replacement withaccessories.
    3. If accessories such as extension cables and antenna :screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower,lawn sweeper, and base station BP).EcoFlow can provide users with new accessories replacement dluring the warranty period
    4. Replacement products or parts provided by EcoFlow rmay not be new, but it will be in good workingorder and at least functionally equivalent to the original productor part's warranty. A replacementproduct or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty pperiod, or will it result in a restart of thewarranty period.
    EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.

    What This After-Sales Policy Does NOT Cover This policy does not cover the following:
    1. Damage caused by unauthorized modification, disassembly, orshell opening is not in accordancewith official instructions or manuals.
    2."Water damage or other damage caused by improper installation, incorrect use, or operation not inaccordance with official instructions or manuals.
    3. Damage caused by a non-authorized service provider.
    4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery andcharger.
    5. Damage caused by operation in bad weather (i.e. strong winds,rain, sand/dust storms, etc.)
    6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltagewires, substations, etc.).
    7. Products or parts with an altered identification label or from which the identification label has beenremoved.
    8. Damage is found to have been caused by reliability or compatibility issues when using unauthorizedthird-party parts.

    Lifetime free accessories: EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through official authorized channels can enjoy free replacement service for lifetime if they lose or damage wiring harnesses, nails, screws and blades. Specific replacement rules are as follows:
    （1）base station extension cable: 1 PC/year
    （2）antenna extension cable: 1 PC/year
    （3）charging station nails: 1 set (10 PCS)/year
    （4）cable peg: 1 set (40 PCS)/year
    （5）screw: 1 set (9 PCS)/year
    （6）spare blade: 2 sets (3 PCS/set)/year

    *Lifetime is equal to warranty period.

    EcoFlow GLACIER 1+1

    The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.

    EcoFlow GLACIER Product and Part Replacement
    1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.
    2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.
    3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

    What This After-Sales Policy Does NOT Cover
    This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
    2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
    3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
    4. Damage caused by a non-authorized service provider.
    5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
    6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
    7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
    8. Products or parts with an altered identification label or from which the identification label has been removed.

    EcoFlow GLACIER 7*24h Chat
    EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.

    EcoFlow Return & Refund Policy