Jackery Explorer 500 Pro Frequently Asked Questions

  • Q: What devices can Explorer 500 power?

    A:  Please note that the AC output port can only charge/power devices that operate at less than 500-Watt. Once exceeding, the Explorer 500 will shut off automatically. Please refer to your device specification before purchase.

  • Q: How to know the working times for my device?

    A:  Working time = 500Wh* 0.85 / operating power of your device.
    For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 500Wh*0.85/60w=7hrs (rough calculated) .
    Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.

  • Q: How long does it take to full charge this power station?

    A:  Within 7.5 hours from an AC wall outlet; Also another two recharge backup choices for your convenience, recharge from car port around 7.5 hours, and around within 9.5 hours from Jackery Saga 100W solar panel (Sold Separately).

  • Q: How do I know if my Explorer 500 is charged?

    A:  To check the charge level of the Explorer 500, refer to the LCD Battery Display.

  • Q: What type of battery is in an Explorer 500?

    A:  Explorer 500 contains a battery pack which consists of an array of cylindri cal 18650 lithium-ion battery cells with high energy density.

  • Q: Is the solar panel waterproof?

    The Saga 100W is not waterproof. To maximize the lifespan of the module,Please don’t make it get wet.

  • Q: Can the Explorer 500 be charged while using?

    A:  Yes, you can use the Explorer 500 to charge devices, while it's being re-charged at the same time. 

  • Q: How to clean the solar panel surface?

    We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.

  • Q: Can the solar panel charge smartphones and tablet?

    Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port