Jackery Explorer 2000 Pro Frequently Asked Questions

A: No, because this product is a lithium battery. According to the International Standards & Regulations for the Transportation of Hazardous Materials, no lithium batteries with more than 100 watt hours may be allowed in carry-on bags.

A: Yes, you can. When charged with AC input, it supports a maximum power output of 1800W. When charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a maximum power output of 1800W. When charged with DC input (i.e. solar charging or car charging), it supports a maximum power output of 2200W.

A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at 60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry and cool place with temperature range between 0 ℃~40 ℃, and humidity 0%~60%. Avoid contact with corrosive substances, and far from fifire and heat sources.

A: We are very sorry, but it cannot be used to jump start a vehicle. However, it can be used as power supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available for purchase separately.

A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to resume recharging, press the car port button/USB button/AC button to restart the device. If you want to turn on the Low Power Mode, long press the AC Button and DISPLAY until the Low Power Mode icon appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until the Low Power Mode icon disappears on the screen.

A: Please check whether the load device is broken firstly. If the device is normal, press the USB Button to restart the output.

1. Jackery Explorer series

2. Sealed lead-acid battery

3. Colloidal lead-acid batteries

4. The open lead-acid batteries

Dust and dirt on the surface should first be removed using a soft brush. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.

Yes the material is fireproof, made of PC+ABS material with a 94V-0 fire rating.

Series, and can realize up to 3 solar panels in series.

The Explorer 1500 Portable Power Station Y cable is connected in parallel and can be used for the Explorer 2000 Pro Portable Power Station, when connecting solar panels below 100W and 68W.

However, the Y cable of the Explorer 2000 Pro Portable Power Station is connected in series, and cannot be used for the Explorer 1500 Portable Power Station.

At present, under standard light source conditions, 6* 200W solar panels can be fully charged in 2.5 hours.

However, the power of the solar panels will be affected by various factors including angle/temperature/light intensity, with the actual customer's experience differing due to differences in the environment where the product is used.

Yes, an Explorer 2000 Pro Portable Power Station Y cable can connect up to 3 solar panels of the same type.

Note: Do not mix solar panels of different models.

The Solar Generator 2000 Pro uses a new generation of technology, not requiring an adapter, and can be charged directly using an AC power cord.

No, unfortunately no solar panel extension cable is included, however we have a 5m solar panel extension cord available.

AC charging cable: 2 meters
Car charger cable: 2 meters
Solar charging cable: 3 meters

If the charging cable or car charging cable is lost, please contact us at hello@Jackery.com, where we will happily reissue a new one for free.

The S/N serial number can be located on the top at the back of the product.

Yes, the Explorer 2000 Pro Portable Power Station has an MPPT controller. The MPPT controller of Jackery E2000 Pro features a 97% solar charging conversion efficiency rate.

The Explorer 2000 Pro Portable Power Station uses a pure sine wave inverter.

A: The Solar Generator supports pass through charging without compromising battery life.
When charging with AC input, the maximum power of AC output is 1800W.

When charging with DC input (charging via a solar panel or car charger, the AC output maximum power is 2200W.

When AC input + DC input (charging via a solar panel or car charger) are charged at the same time, the maximum AC output power is 1800W.

The biggest advantage is solar fast charging, supporting charging with 6 200W solar panels, fully charged in under 2.5 hours.

When the device wattage is lower than the figures in the sheet, the Explorer 2000 Pro Portable Power Station will be automatically turned off for 12 hours.

The car charger can be fully charged in as quickly as 24 hours;
Wall charging can be fully charged in as quickly as 2 hours;

6*200W solar panels can be fully charged in just 2.5 hours.

The Explorer 2000 Pro Portable Power Station uses a ternary lithium battery, and the battery brand is a BAK battery. The battery itself is not particularly different.

After 1000 times of full discharge the cycle life has only 80% remaining of its capacity. It is not the product cannot be used, but the capacity is not like the capacity of 2160Wh when it was newly purchased.

The main purpose of this suggestion is to prevent users running out of battery power when they are required to to use electricity in an emergency.

No, the three cannot be used at the same time. The solar panel and the car charger cannot be used at the same time - otherwise, the fuse of the customer's car charger may be blown.

1. Turn on "Low Power Mode". Then, press and hold the "AC output power button + digital display" until the low power mode icon appears on the screen.

2. In low power mode, please turn off the power when not using this product, to avoid running out of power due to forgetting to turn off the power station.

3. Turn off "low power mode" and long press the "AC output power button + DISPLAY" until the low power mode icon disappears on the screen. "

Q: Why is there sound when using?

A: Please check whether the load device is broken firstly. If the device is normal, press the USB Button to restart the output.

A: The following items are included: AC power cord, car charger cable, user manual, brand stickers and envelope.