Jackery Explorer 1000 Pro Frequently Asked Questions

  • Q: What is the battery type?

    A: The Explorer 1000 Pro uses a ternary lithium battery.

  • Q: What is the life expectancy?

    A: It is rated for 1000 full charge cycles, at that point you will have approximately 80% of your original capacity, and will gradually reduce from there.

  • Q: When should I recharge the Explorer 1000 Pro when I don't use it?

    A: We recommend that you keep the battery power above 20% when using or storing the power station daily.A fully charged battery can last for several months, please recharge it every 3 months to keep the battery power above 50% when not in use.

  • Q: Does it support APP connection?

    A: Sorry currently, the product doesn't support the APP connection, however we will look to find another solution, in the future.

  • Q: Is there an MPPT controller?

    A: Yes, the Explorer 1000 Pro has an internal MPPT controller.

  • Q: Does the product generate any noise?

    A: The noise does not exceed 46 dB within 1 meter.

  • Q: Does it support pass-through charging?

    A: Yes, the Explorer 1000 Pro fully supports pass-through charging, with no adverse effects to the battery.

  • Q: Is there a small load function and how do you turn it on/off?

    A: How do you switch on low power consumption? Press the AC switch button + DISPLAY simultaneously. If it doesn't switch on, the system will automatically shut down after 12 hours of no-load, or low power consumption.

    How do you turn off low power consumption? Press the AC switch key + DISPLAY for 1 second.

  • Q: Is there a low power consumption function?

    A: Yes, please refer to the following technical details:

    USBA and USBC port: ≤2W, automatic shutdown after 12H

    AC port≤18 W (inverter), automatic shutdown after 12H

    car charger port≤2W 12H, automatic shutdown after 12H

  • Q: What are the main differences from the Explorer 1000?

    A: Below are the main differences - please refer to the points below:

    1) The Explorer 1000 Pro doesn't require the power brick, a piece of power cable can simply be used for recharging.

    2) The Explorer 1000 Pro has a faster recharge time compared to the Explorer 1000 and has 2 DC input ports

    3) The Explorer 1000 Pro has a longer life cycle than Explorer 1000.

    4) The Explorer 1000 Pro can self-diagnose faults and display it to customers.

  • Q: Is the Explorer 1000 Pro an updated version of the Explorer 1000?

    A: Yes - the Explorer 1000 Pro can be considered as the fully updated version of the Explorer 1000.

  • Q: Will we continue to sell the Explorer 1000 product?

    A: Yes, we will continue to sell the Explorer 1000 - so please stay tuned to our Official Site, social media accounts, or simply subscribe to our email newsletter for future updates.

  • Q: Will other Jackery models feature a Pro version?

    A: The E500 does not feature an updated version currently - so please stay tuned and follow our Official Website, social media accounts, or fully subscribe to our email newsletter for future updates.

  • Q: Is the Explorer 1000 Pro compatible with my device?

    A: The Jackery power station Explorer 1000 Pro can run devices at 110V, requiring less than 1000W. If this does not exceed the output power of the Explorer's AC port, it can be supported by The Explorer.

    Calculate the charging time by using the following formul

    Working time = Explorer's watt-hours * 0.85/operating power of your device.

  • Q: How long does it take in total for car charging, wall charging and solar charging respectively?

    A: It can be fully charged with the AC charger in 2 hours using fast charging.

    One car charger can fully charge the Explorer 1000 Pro in 12 hours, with 2 car chargers in 6 hours.

    And it can be fully charged with 800W solar panels in 1.8 hours (time differs depending on sunlight intensity, angle and temperature).

    If you have any other inquiries, please feel free to inform Jackery's Customer Service Team.

  • Q: What certifications does the Explorer 1000 Pro have?

    A: Here are all of the certifications of the product: UN38.3/Quality Inspection GB31241/ICES-003/TSCA/California 65/CEC/DOE/Nrcanbattery: GB31241-2014/UL1642/RoHS/REACH/UN38.3

  • Q: What is the package size?

    A: Please refer to the size and weight as of below:

    13.64KG (including UN certified box)/39.5*31.5*43.5cm (including UN certified box)

    The product itself is approximately 11.5Kg/length 34 x width 26 x height 25.55cm

  • Q: What does the packaging contents of the Explorer 1000 Pro include?

    A: The packaging contents includes: 1* AC Cable, 1* Car Charger Cable, 2 *8mm Adapters (transfer DC7909 to DC8020), 1*User Manual.

  • Q: Can I use the car charger, wall charger, and solar panel to charge the Explorer 1000 Pro simultaneously?

    A: Yes , however DC takes priority.

  • Q: Can I use 2 car chargers to charge simultaneously - will it shorten charging?

    A: Yes - it will shorten the charging time by up to half the time.

  • Q: Can the two input ports be connected to different Jackery solar panels and in different quantities additionally?

    A: Yes, the two DC inputs are independent and it will not affect each other.

  • Q: How do you connect the 80W Solar Panel to the Explorer 1000 Pro?

    A: Please plug the cable directly into the Explorer 1000 Pro.

  • Q: How do you connect 2 units of 80W solar panels to the Explorer 1000Pro?

    A: Please plug the 2 units of 80W solar panels directly into the 2 DC input ports.

  • Q: How do you connect 4 units of 200W solar panels to the Explorer 1000Pro?

    A: Thank you for choosing Jackery and reaching out to us.

    Please use 2 Jackery solar connectors, and connect the 2 panels in and then plug them into Explorer 1000 Pro accordingly.

    If you have any other inquiries, please feel free to let me know.

  • Q: How can l use the double-sided power generation function of the 80W solar panel?

    A: The solar panel 80W comes with a reflective carrying case. It features double-sided power generation through the reflective optical fiber, and reflective angle can be adjusted, through the sticking position of the magic tape of the carrying case.

  • Q: Is the Explorer 1000 Pro waterproof?

    A: The Explorer 1000 Pro is unfortunately not waterproof. Please make sure you keep away from the rain.

  • Q: Is the exterior material fireproof?

    A: The Explorer 1000 Pro uses the highest 94V-0 fireproof material required by UL in the United States.

  • Q: Where is the adapter block?

    A: The Explorer 1000 Pro has an internal adapter - please plug the cable into it to recharge directly.

  • Q: Does the product come with a PD 100 W cable?

    A: Apologies a PD cable does not come with the product - please purchase separately

  • Q: How long is the AC wall charger/car charger cable/solar charging cable?

    A: The AC cable and DC car charging cable is 2 meters long, with 80W solar panel coming with a 2-meter extension cable that transfers the DC8020 to DC7909.

  • Q: If l lose the cables,can I get a replacement?

    A: Could you please provide me with your order number and current shipping address? Jackery offers a free cable on all official orders.

  • Q: Does the carrying case come with the Explorer 1000 Pro?

    A: Thank you for choosing Jackery and reaching out to us.

    Please purchase the carrying case or upgraded carrying case for the Explorer 1000 - it's additionally compatible with the Explorer 1000 Pro.

    If you have any other inquiries, please contact Jackery's Customer Service Team.

  • Q: Can I use the adapters of the E2000 Pro to recharge the Explorer 1000 Pro?

    A: Thank you for choosing Jackery and reaching out to us.

    You can use the car charger, and AC cable of E2000 Pro AC cable to recharge the Explorer 1000 Pro, however strictly do not use the AC cable of the Explorer 1000 Pro to recharge the E2000 Pro, or this will cause battery damage.

    If you have any other inquiries, please contact Jackery's Customer Service Team.

  • Q: Can I use other brands of solar panels to recharge the Explorer 1000 Pro?

    A: Thank you for choosing Jackery and reaching out to us.

    We strongly do not recommend using other solar panel brands to recharge Jackery power station products.

    Since we can not guarantee other brand quality and provide an after-sale service - for instance if becoming damaged using other company's solar panel brands.

    If you have any other inquiries, please contact Jackery's Customer Service Team.