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EcoFlow RIVER Portable Power Station Frequently Asked Questions
Why is my power station input power hopping when i try to charge it? How do i fix this?
To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com
Unable to Fully Charge to 100%
Perform three times SoC calibration by doing three complete charges and discharges.
How to Calibrate SoC
Discharge the unit to 0%, then charge to 100% until there is no input.
How to store and maintain Ecoflow power station
1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.
Why does the car charging port not output any power?
1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com
How to store and maintain Ecoflow power station
1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.
How to Calibrate SoC
Discharge the unit to 0%, then charge to 100% until there is no input.
Unable to Fully Charge to 100%
Perform three times SoC calibration by doing three complete charges and discharges.
Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)
Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.
Do you have wind charging solutions?
We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)
How to Calibrate SoC
Discharge the unit to 0%, then charge to 100% until there is no input.
How to store and maintain Ecoflow power station
1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.
Why is my power station input power hopping when i try to charge it? How do i fix this?
To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com
Can I connect solar panels in series / parallel?
1. Up to 2 sets of 110W EcoFlow solar panels can be connected in parallel. Series connection is not supported. For parallel connection, you need to buy the Solar Parallel Connection Cable separately. 2. Third-party solar panels of the same wattage lower than 110W, 10-25V input, and DC 10A max current can be connected in parallel. According to the specifications, they may be able to support both parallel connection and series connection. However, we don’t recommend that you connect solar panels of different wattages at the same time.
Why does the car charging port not output any power?
1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com
Why is the car charger not working?
1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com
Why won't my RIVER charge at all?
1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com
Why is the power station charging slowly? How can I solve this?
1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.
Notes on X-boost
This product has X-Boost enabled by default. You can use the EcoFlow app to turn this function on or off. X-Boost is not available in the following situations: (1) the AC output is turned on in the charging state (in bypass mode) and (2) the X-Boost mode is turned off. X-Boost is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for X-Boost. To confirm whether the device is compatible with X-Boost, please refer to the actual test.
Can other brands of solar panels charge River series(Not River Mini)?
RIVER series supports Solar to XT60 connection for most solar panels. We recommend that you use the solar panels with 200W max charging power, 10-25V input, and DC 10A max current.
Why is my RIVER automatically shutting down?
1. The battery needs to be charged. 2. If the AC and DC power buttons are turned off, without any input or output for 120 minutes, the product will automatically shut down. 3. Check if you set a standby time on the app, which can be adjusted under System Standby.
My RIVER won't turn on, what should I do?
1. Check if it is caused by insufficient battery. If it is, charge and turn it on again. If the charging fails, please follow the instructions on charging failures as seen in the previous question. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, please contact support.eu@ecoflow.com
Why wont my RIVER charge my appliances/devices?
1. If it is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on, and it still cannot be charged, please confirm whether the output power of the power station meets the wattage requirements of your device 3. When the power from a DC source and car charger is less than 1 watt, the charging power will not be displayed. 4. When the screen displays an overload alarm, it means that the charging power is too high. Please shut down and cool down for a while or try using a low-power device, then try charging again (for example, shut down and cool the power station for 30 minutes and restart, if there is still an overload prompt, please provide a screenshot or video and contact support.eu@ecoflow.com 5. The AC switch will turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to having no power output. At this time, the switch needs to be turned on again.
Why won't my RIVER charge all the way to 100%?
1. Make sure that the battery setting function in the app is set to 100%. You can set this in the app. 2. Perform SoC calibration three times by fully discharging and charging the battery.
Why is my RIVER's input power hopping when i try to charge it? How do i fix this?
To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com
How do I charge the battery of my car with RIVER? (Excluding electric vehicles)
When the car is out of power, you can use a dedicated jumper cable to charge the car battery. The charging time is about 15-20 minutes. Customers should use their own jumper cales, not sold by EcoFlow. (Not recommended by EcoFlow) (Note: When charging, do not start the car, otherwise it will cause the battery to malfunction)
Can I use other products to charge RIVER?
In addition to wall charging, car charging, and solar charging, other equipment such as generators or inverters can be used if they output 220–240V (50Hz/60Hz) of sine wave AC power. When charging RIVER, X-Stream needs the AC input power to be greater than 300W for fast charging or below 140W for slow charging.
What is the standard cable for the car charger port?
The XT60 outlet for the car charger is a standard port. Customers can use the included 1.5m car charging cable or their own car charging cable.
What does the EPS function mean for RIVER?
It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.
How do I install the extra battery?
Remove the four screws on the bottom to connect the Smart Extra Battery. This will double the capacity of the unit to 576Wh.
What battery chemistry and cell type does RIVER have?
The battery types are: Cylindrical 18650, NCM batteries, 5 parallel 8 series, 40 batteries total.