BigBattery Polices

10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all
defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to
the original buyer for the duration of 10 years.

All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery
batteries can last up to 22 years dependent on model, use case, and environmental variables.

Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or
workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an
authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).

All expenses related to replacing or repairing a defective part under this Warranty shall be assumed by BigBattery, Inc. such
as pickup, return logistics, repair, replacements and shipping. This Warranty does not assume responsibility for disconnection,
service interruption, or re-packing expenses per said return shipment.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

1. On-site service calls from 3rd party.
2. Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
   dropping, or improper installation.
3. Product was used out of specification, or undersized for the application.
4. Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
   indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual.
5. Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
    – if not previously advised by BigBattery Tech Support.
6. Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
   maintain lifespan.
7. Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
   BigBattery for technical support.

Warranty Repair/Replacement Services

Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come
back to BigBattery for repairs or parts replacement, you will be transferred to our Customer Service department to arrange
pickup at the customer’s address.

Customer Service will arrange all logistics, repairs, or replacements. The buyer is required to pack the product safely in the
same manner as it was delivered for the return shipment.

The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same
format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions
and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.

Warranty repairs must be performed at a BigBattery authorized service center. Work will be conduct- ed based on the notes
provided in our CRM from the BigBattery Customer Service and/or Tech Support representative(s) you have communicated with.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. BigBattery assumes all liability
with their scheduled carrier per the safe transportation of this battery to and from our Replacement & Repair facility listed below:

Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311

Return Packing Instructions

Customer must take pictures of the product(s) being returned prior to packing and email these pictures to Sales@BigBattery.com
prior to returning. Based on your pictures, BigBattery will be able to hold the logistics provider responsible for any potential damages
that could occur when the product is in transit.

Please safely pack your returned battery. Logistics carriers do NOT accept liability for unsafely packed batteries during transit.
To eliminate damage in transit, please use the original box and foam inserts provided. If the original packing is not available,
please pack your product in the same safe & secure format in which it was received via box/pallet for safe delivery to our repair center.
BigBattery assumes full responsibility to return your repaired and/or replaced batteries back to you. Transit will occur between your
physical address and our authorized service center located at 21314 Lassen St. Chatsworth, CA 91311.

Resolving Claims of Not Meeting Specifications

If a customer makes a claim of a battery not meeting performance or capacity specifications, the customer has the option to return
the battery to BigBattery. The battery will be fully bench tested to re- solve the claim and a relevant test report will be provided to
the customer. If the customer is deemed to be correct and the battery does not meet specifications, then the cost of shipping the
product both ways and the repair or replacement will be fully covered under the Warranty. If the battery does meet specification as
per BigBattery testing, the customer will be responsible for shipping both ways. The customer will not be responsible for the costs
associated with testing regardless of the test results.

Legal

This warranty shall be governed by and interpreted in accordance with the laws of the state of California. No employee or
representative of the manufacturer is authorized to provide any warranty in addition to those made in this agreement.