In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:
Real (10) Year Warranty
All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
due to component or manufacturing error, the product will be repaired or replaced free of charge.
Full Lifetime Tech Support & Customer Service
All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
send us an email anytime at Support@BigBattery.com.
Free Repair & Replacement
All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any
parts within our battery fail due to defects or manufacturing error within the next 10 years, we will
fix or replace your battery free of charge and cover all logistics costs from/to your purchase address
within the continental US.
Highest Quality Guarantee
BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending
on the model, use case and environment, your battery is guaranteed to last between 3,700 – 8,000 Full
Charge/Discharge Cycles when used as intended within our published battery specifications.
This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days.
Automated Warranty Registration
No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code.
Product Manuals & Specification Sheets
BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information
on your product in real time.
Domestic Warranty Claim Support
To start a warranty claim, please email us directly at Support@BigBattery.com to create a ticket. Include a
written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach
out to you within 24 – 48 hours. After problem has been identified and documented, you will be sent a
Return Shipping Label. For faster service; please include a copy of this label in the return box or pallet when
our 3rd party logistics provider arrives to pickup your return. All returns will be sent to one of our designated
Repair & Replacement Centers for further inspection prior to repair, replacements or reimbursements,
depending on the circumstances of return. For detailed instructions, please review our Warranty Repair/
Replacement Services section below.
This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
the purchase price of the unit minus a 20% restocking fee.
Change Your Mind
That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
fee. Call or email customer service for a free shipping return label.
Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
within 30 days of your purchase by sending a Warranty Transfer Request to Support@BigBattery.com.
Return Hazmat Fee
Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
return a battery not covered by our Repair and Replacement Policy.
Battery Abuse Disclaimer
This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty.
Repair, replacement, and refunds for your purchase will only be possible after your returned battery
has been received and fully inspected at our facility.
Limitation of Damages
In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.
If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
any issues, and ensure that all customers are happy with their purchase from BigBattery.
10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all
defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to
the original buyer for the duration of 10 years.
All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery
batteries can last up to 22 years dependent on model, use case, and environmental variables.
Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or
workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an
authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).
All expenses related to replacing or repairing a defective part under this Warranty shall be assumed by BigBattery, Inc. such
as pickup, return logistics, repair, replacements and shipping. This Warranty does not assume responsibility for disconnection,
service interruption, or re-packing expenses per said return shipment.
This warranty does not apply to any costs, repairs, or services for the following:
- On-site service calls from 3rd party.
- Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
dropping, or improper installation.
- Product was used out of specification, or undersized for the application.
- Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual.
- Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
– if not previously advised by BigBattery Tech Support.
- Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
- Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
BigBattery for technical support.
Warranty Repair/Replacement Services
Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come
back to BigBattery for repairs or parts replacement, you will be transferred to our Customer Service department to arrange
pickup at the customer’s address.
Customer Service will arrange all logistics, repairs, or replacements. The buyer is required to pack the product safely in the
same manner as it was delivered for the return shipment.
The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same
format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions
and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.
Warranty repairs must be performed at a BigBattery authorized service center. Work will be conduct- ed based on the notes
provided in our CRM from the BigBattery Customer Service and/or Tech Support representative(s) you have communicated with.
All emails, notes, and calls are saved to assist our team in providing a speedy resolution. BigBattery assumes all liability
with their scheduled carrier per the safe transportation of this battery to and from our Replacement & Repair facility listed below:
21314 Lassen Street
Chatsworth, CA. 91311
Return Packing Instructions
Customer must take pictures of the product(s) being returned prior to packing and email these pictures to Sales@BigBattery.com
prior to returning. Based on your pictures, BigBattery will be able to hold the logistics provider responsible for any potential damages
that could occur when the product is in transit.
Please safely pack your returned battery. Logistics carriers do NOT accept liability for unsafely packed batteries during transit.
To eliminate damage in transit, please use the original box and foam inserts provided. If the original packing is not available,
please pack your product in the same safe & secure format in which it was received via box/pallet for safe delivery to our repair center.
BigBattery assumes full responsibility to return your repaired and/or replaced batteries back to you. Transit will occur between your
physical address and our authorized service center located at 21314 Lassen St. Chatsworth, CA 91311.
Resolving Claims of Not Meeting Specifications
If a customer makes a claim of a battery not meeting performance or capacity specifications, the customer has the option to return
the battery to BigBattery. The battery will be fully bench tested to re- solve the claim and a relevant test report will be provided to
the customer. If the customer is deemed to be correct and the battery does not meet specifications, then the cost of shipping the
product both ways and the repair or replacement will be fully covered under the Warranty. If the battery does meet specification as
per BigBattery testing, the customer will be responsible for shipping both ways. The customer will not be responsible for the costs
associated with testing regardless of the test results.
This warranty shall be governed by and interpreted in accordance with the laws of the state of California. No employee or
representative of the manufacturer is authorized to provide any warranty in addition to those made in this agreement.
Double-Check Your Address
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.
Per International Shipments
For international shipments, we do not ship to areas outside of the continental United States. If buyers wish to purchase our
products in the USA for use in another country, they are responsible for arranging their own shipping from our facility in Chatsworth,
CA to their end destination where the goods will be imported on behalf of the consignee/buyer. The consignee will pay the taxes &
duties in addition with the purchase price of the goods.
After your payment is authorized and verified, standard online orders will take an estimated 7 – 14 business days to process and
ship from our US facilities. When picked up by our logistics providers, these orders are subject to processing time(s) from said
logistics provider that depend on a number of factors. Standard domestic orders in the continental United States are projected to
take 7 – 14 business days to deliver. Depending on your geographic location in the United States, you should expect to receive your
purchase from BigBattery.com at your provided address within 14 – 28 business days, excluding holidays. For more information,
please check your email and use the tracking number pro- vided upon release from our US-based manufacturing facility.
BigBattery rates and prioritizes logistics carriers with the highest success of delivering our goods safely and on time. If you have
any issues with our logistics providers, please let us know by emailing us at Logistics@BigBattery.com to help us eliminate bad
logistics carriers for future orders. As we strive to offer the best service, we appreciate this feedback to perfect our logistics process.
Shipping Rates & Timelines
Please note that orders may take 7 – 14 business days from the date that it is picked up from our US- based manufacturing facility,
NOT from the date that it is placed. This will depend on the shipping method selected at checkout and final geographic destination
of the order. When your order has been shipped from our facility, you will receive an email with tracking information. Alternative
carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point
of checkout on our website. For wholesale orders, logistic costs can be found on your invoice. Please contact your assigned B2B
representative for any updates required.
If you refuse any shipments, you will be held responsible for the original
shipping charges, plus the costs associated for reverse logistics. This amount will be deducted from any credit issued.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you
have not received it; you MUST contact us within 10 days to file a claim. We will assist you in working with the carrier to complete
the claims process and track down the order. Please note that claims can take up to 30 days to complete (depending on the
shipping carrier used). BigBattery does not hold or accept responsibility for packages that have been reported as delivered by the
carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out Of Stock Items
If your order includes multiple items and one (or more) of the items are out of stock, we will attempt to notify you, then ship the rest
of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, BigBattery
reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order
or verify a shipping address pro- vided. BigBattery reserves the right to solely define, limit, refuse, and/or cancel orders from
customers at any time due to:
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or miss- ing items.
- Potential fraudulent or criminal activity.
BigBattery reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Have questions or need help regarding shipping?
BigBattery offers free recycling of all our lithium batteries!
Traditional battery recycling has not always been an easy process. People have often been forced to find a certified recycler and then pay for expensive shipping.
BigBattery seeks to remedy this problem.
Currently, BigBattery is the only US battery manufacturer that offers free recycling at the end-of-life of all our products. We are willing to help our customers ship
our products back to our facilities and will recycle them at no extra charge to our customers.
We maintain a Zero Landfill Policy and have partnered with certified recyclers to make sure these bat- teries don’t end up in landfills.
For questions, contact Sales@BigBattery.com or call us at +1 (818) 280-3091.