• Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station-EcoPowerit
  • Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station-EcoPowerit
  • Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station-EcoPowerit
  • Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station-EcoPowerit
  • Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station-EcoPowerit

Jackery| Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station

Jackery

Price: $2,199.00 USD
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Price: $2,199.00 USD
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Product Type: Portable Power Stations

 Jackery|Explorer 2000 Plus 2-24 kWh of Expandable Capacity Portable Power Station

  • Expandable for Versatile Scenarios: 2-24 kWh of expandable capacity
  • Leaping Performance: Powers Heavy-duty Devices up to 6000W
  • Ultra Fast Solar Charging: Advanced IBC Technology, Fast Solar Charge in 2 Hours
  • Long-lasting Reliability: Outstanding LiFePO4 Battery with 10-Year Lifespan
  • ChargeShield Technology: Using a unique variable-speed charging algorithm, fast charge technology boosts battery life by 50%
  • High Power Output: Maximum 6,000 W power in parallel connection and 120/240V expandable voltage
  • Guaranteed Satisfaction: Excellent 5-Year Long Warranty

 

The Solar Generator 2000 Plus delivers a mega 2 kWh - 24 kWh expandable capacity. Expand all the way with gigantic 24 kWh, by adding a battery pack and solar panels. Ideal for off-grid living, and powering you during extended blackouts. Taking an amazing 2 hours for a full solar charge - power has become fully independent, charging with solar energy.

Featured Summary

 Power You Need Plus Power You Want

2 kWh large capacity with up to 24 kWh extended power, elevates off-grid living to the next level.
A single Jackery Explorer 2000 Plus Power Station supports up to 5 add-on battery packs at a time, expanding capacity from 2 kWh to an exceptional 12 kWh - perfect for road trips, outdoor camping, heavy duty and home emergency.
2 x Jackery Explorer 2000 Plus Portable Power Stations can be connected in parallel, expanding capacity to a mega 24 kWh.

 

Powers Heavy-Duty Devices Up To  6000W Appliance

 

Expandable to 6000 W, an increase of 30% in rated power, compared to other 2 kWh products on the market. Powers almost all essential devices.

 

 

 

 

 

 

Superior Fast solar & AC Recharging

Solar Charging (2000W X 6) 2 Hours  

Wall Charging 2 Hours 

Car Charging 25 Hours 

The Solar Generator 2000 Plus takes just 2 hours for a full solar charge (with 6 SolarSaga 200W solar panels).Power source becomes fully independent, charging with solar energy instead of the power grid.  

 

Flexible Capacity for Versatile Scenarios

2 kWh - Powers one-day camping
4 kWh - Powers hours" professional work
24 kWh - Supports 2 weeks of home backup

Note: Data for reference only. Actual performance may vary.

 

 

 


 

Built For Sustainable Energy With Every Inch

With industry-leading solar conversion efficiency up to 25%, more lifetime energy is produced by Jackery solar panels.
Our solar panels generate 50% more power in low light conditions than conventional solar panels (PERC), and produces a better spectral response.
Whisper quiet, only 30dB

Note：Noise level when charging the power station: <=30 (library level noise). Use Jackery app to activate Quiet-Charging Mode.

The First Battery Pack Ever, To Be Charged By Solar Panels

The 53 lb (19.5 kg) Explorer 2000 Pro power station features a foldable handle design for a comfortable on-the-go experience. With a simple press of a button, outstanding outdoor charging experience becomes reality in seconds.

 Safe LIFEPO4 Battery, Last For 10 Years

  Born for durability, the superior LiFePO4 battery ensures up to a 10 year lifespan - even if used just once per day.

Note: The battery level will remain at 70%, after 4,000 charge cycles.

  



High Temperature Resistant

The advanced smart screen can display 18 kinds of working states, which means you can clearly know various usage states at a glance. On the LCD panel, you can easily find the remaining capacity charging status and other information. It can be set to open for 12 hours to prevent no-loading and also save energy.   

 

 

 

Innovative ChargeShield Technology Boosts Battery Life By 50%

ChargeShield is Jackery"s leading-edge fast charge technology providing 62 protective mechanisms, 12 protective algorithms, and 4 types of physical safety protection. By using a unique stepped variable-speed charging algorithm, this technology enhances safety and increases battery pack lifespan by 50%. 

 

 

Smart APP Control At Your Fingerprints

Control and monitor your 2000 Plus with the Jackery App. It supports different devices, real-time status monitoring, customization settings, and more.

 

 

 

 

 

 

The Industry"s First TÜV SÜD’s Carbon Footprint Verification Brand

Jackery portable power station series (inc. Jackery Explorer 500/708/1000/1500/800 Pro/1000 Pro/2000 Pro) and SolarSaga series (inc. Jackery SolarSaga 80/100) have received TÜV carbon neutral certification, making Jackery the


 

(5) Years Guarantee

We provide our customers with 3 years warranty for every purchase of Solar Generator 2000 Plus and an extra 2-year extended warranty (applied automatically if purchased from our Official Website). If purchased from the third party supplier, you need to fill out a form to claim the extended warranty.

   


Tech Specs


Battery

Capacity:

2042.8Wh

Cell Chemistry:

 LFP (LiFePO4 battery)

Lifecycle:

 4000 cycles to 70%+ capacity


Ports

AC Output(x5):

AC Output(×4)：120V~ 60Hz, 20A Max,

AC Output(×1)：120V~ 60Hz, 25A Max,

AC Total Output，3000W Max, 6000W surge peak

USB-A Output(x2):

 Quick Charge 3.0, 18W Max

USB-C Output(x2):

 100W Max, (5V, 9V, 12V, 15V, 20V up to 5A)

Car Port(x1):

 12V⎓10A

AC Input:

 120V, 60Hz, 15A Max

DC Input:

 11V-17.5V, 8A Max, Double to 8A Max 17.5V-60V, 12A Max, Double to 24A/1400W Max


Charging Time(0-100%)

AC Adapter: 2 Hours
Car Adapter(12V): 25 Hours
Solar Panel:

Explorer 2000 Plus + SolarSaga 200W x 6: 2 H

Explorer 2000 Plus + SolarSaga 200W x 4: 3.8 H

Explorer 2000 Plus + SolarSaga 200W x 3: 4.8 H

Explorer 2000 Plus + SolarSaga 200W x 2: 7 H

Explorer 2000 Plus + SolarSaga 200W x 1: 14 H


Dimensions

Weight:

61.5 lbs/ 27.9 kg

Height:

14.7in(37.36cm)

Width:

18.6in(47.3cm)

Depth:

14.1in(35.94cm)


General

Warranty: 3+2 Years
Operating Usage Temperature: Charge Temperature:0~45°C (32~113 °F) Discharge Temperature:-10~45°C (14~113°F)



In The Box

  1. Jackery Explorer 2000 Plus
  2. Car Charge Cable
  3. AC Charge Cable
  4. DC7909 to DC8020 Adapter x 2

 

 

 

Note:

1. Solar panel types and quantity depends on your purchase.
2. Buy 2 SolarSoga, get 1*Solar Panel Connectors.
3. Buy 4 or 6 SolarSoga, get 2*Solar Panel Connectors.

User Manual

Jackery Explorer 2000 Plus Portable Power Station User Manual

Learn More About Explorer 2000 Plus

Notice

This product (portable power supply) can supply power to your device in the temperature range of -10 to 40 degrees Celsius (-10 to 65 degrees Celsius for solar panels). If the operating temperature is outside the above range, this product may not work.

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WHAT IS PORTABLE POWER STATION

Jackery Portable Power Station is a rechargeable battery-powered generator. Equipped with AC outlet, DC carport and USB charging ports, they can keep all your gear charged, from smartphones, laptops, to CPAP and appliances, like mini coolers, electric grill and coffee 

BMS

Our Battery Management System is built to govern the products' safety structure. With multiple solutions for over current protection, short current protection, over-discharge protection, overcharge protection, over voltage protection, and thermal protection.

SAFE

This system will monitor each individual cell and battery pack health, which shields the battery safety level and the system, improving the battery life. It is even aligned with the highest battery industrial standard - matching quality with all the electric cars.

CARRY WHEREVER YOU WANT TO GO

We believe our off-road travels should be easy and less complicated. The Jackery Solar Generators offers happiness and convenience in every moment of your trip by collecting and storing power throughout the whole journey. It will make you worry less about lacking power resources, and gain more comforts for your life.

Jackery Solar Generators 

  • CAMPING

  • RV/VAN LIFE

  • HOME EMERGENCY

  • CABIN LIFE

Frequently Asked Questions

Jackery Explorer 3000 Pro Frequently Asked Questions

  • What is the life expectancy?

    The Jackery Explorer 3000 Pro Portable Battery is estimated to have over 70% of your original capacity after 2000 cycles, with a gradual reduction after that. (Note: this doesn't mean the battery only has a 2000 cycle life span. It means that up until 2000 cycles, the unit can perform at its best. However, due to battery degradation there will be a gradual decline in performance after 2000 cycles.)

  • How long is the warranty?

    We provide a 3 year warranty for the Explorer 3000 Pro, with an option for an additional 2 year extension if purchased directly from Jackery.com or through Authorized Dealers. Please register your item on our official website: https://support.jackery.com/extend-warranty

  • How do I know if the Explorer 3000 Pro can power my device?

    The Jackery Explorer 3000 Pro can run any device that requires less than 120V and 3000W. You can calculate the charge time using the following formula: 3024Wh* 0.85 / operating power of your device.

  • Is there a mobile app I can use to control the battery?

    Yes, Search for “Jackery” in Google Play or the App Store to install the app. After that, you can register and login.

  • Does it support pass-through charging?

    Yes, the Explorer 3000 Pro supports pass-through charging without damaging the battery.

  • Is there an MPPT controller?

    Yes, the Explorer 3000 Pro has an internal MPPT controller.

  • Is it waterproof?

    Explorer 3000 Pro is not waterproof. Please make sure to shelter it from rain.

  • Is it fireproof?

    The outer case of our products is made of fireproof material UL 94-V0.

  • Can I charge the Explorer 3000 Pro with a Jackery 60W/ 80W/100W/200W solar panel?

    Yes, you can charge the Explorer 3000 Pro with a Jackery 60W/ 80W/100W/200W solar panel.

  • Can I connect 6x200W solar panel to recharge the Explorer 3000 Pro?

    Yes, 6 solar panels can be connected to charge the Explorer 3000 Pro, as long as you have 2 Solar Panel Connectors: https://ca.jackery.com/products/solar-panel-connector.

  • Can I connect 4x200W solar panel to recharge the Explorer 3000 Pro?

    Yes, 4 solar panels can be connected to charge the Explorer 3000 Pro, as long as you have 2 Solar Panel Connectors: https://ca.jackery.com/products/solar-panel-connector.

  • What is the maximum number of solar panels that can be connected to the Explorer 3000 Pro?

    Up to 6 solar panels can be connected to charge the Explorer 3000 Pro.

  • Can I use other brands of solar panels to recharge the Explorer 3000 Pro?

    Yes, the Jackery Explorer 3000 Pro can be recharged via other brands of solar panels; the Jackery Explorer 3000 Pro can accept DC 11-60V.

  • Can I connect different numbers or models of solar panels to the DC inputs on both sides of the Explorer 3000 Pro?

    Unfortunately, the two DC inputs of the Explorer 3000 Pro can't be simultaneously connected to different solar panels. When two inputs are used at the same time, please make sure to use the same type of solar panel to avoid damage or charging problems due to inconsistent voltages of the differing channels.

  • Does the Explorer 3000 Pro package come with all the charging cables?

    Yes, the Explorer 3000 Pro package will come with all the charging cables, you don't need to purchase any extra cables.

Jackery Explorer 2000 Plus Frequently Asked Questions

  • Does the product support capacity expansion?

    Yes,Explorer 2000 Plus can be expanded up to 12 kWh and can be expanded up to 24 kWh when paired with a parallel drain plug.

  • What is the battery type of the product?

    It's LiFePO4 with the advantages of high temperature resistance, strong safety stability, and better circulation performance.

  • What is the life expectancy?

    It is rated for 4000 full charge cycles, at that point you will have about 70% of your original capacity, and it will gradually reduce from there.  ( it's not to say the battery only has 4000 cycle life span. Among 4000 cycles, the unit can exert its best performance. It would not perform its best after 4000 cycles because of internal wastage.)

  • What type of solar panel is compatible with the Explorer 2000 Plus?

    You can plug in Jackery 80W/100W/200W solar panel to charge the Explorer 2000 Plus.

  • Does it make noise when charging? What is the noise level?

    It has a unique silent charging mode with a maximum noise of up to 30DB(like in a library) and it will take 4.5 hours to fully charge the power station in this mode.

  • Does it support APP connection to control charging?

    Yes, search for “Jackery” in Google Play or Apple Store to install the App. After that, you can register and login.

  • How long is the standby?

    30% of the power stored for 1 year can still be left with 20% or more.

  • Is it Pure Sine Wave inverter power supply?

    Yes, the built-in Battery Management System (BMS) and pure sine wave inverter protects your sensitive devices from damage.

  • Can I use other brands of solar panels to recharge the Explorer 2000 Plus?

    We strongly do not recommend using other solar panel brands to recharge Jackery power station products since we cannot guarantee other brand quality and provide an after-sale service - for instance if damaged through using other company's solar panel brands.

  • How long is the warranty?

    We provide 3+2 year warranty for Explorer 2000 Plus. A 5-year total warranty (includes a 2-year extension) for Jackery website orders, and for Amazon orders, please register your item on the official website: https://support.jackery.com/extend-warranty to get the extra 2-year warranty.

  • Does it support EPS？

    Yes,the Explorer 2000 Plus supports EPS.

  • Does it support pass-through charging?

    Yes, the Explorer 2000 Plus supports pass-through charging and it won't cause any damage to the battery life.

  • What is the maximum number of solar panels that can be connected to the Explorer 2000 Plus?

    Up to 6 solar panels can be connected simultaneously to charge the E2000 Plus.It will take 2 hours fastest to fully charge the item if you plug in 6*200W Jackery solar panel.

  • Is it fireproof?

    Yes, the product is 94V-0 fireproof and meets UL2743 certification requirements.


  • Does the product support capacity expansion?

    Yes,Explorer 2000 Plus can be expanded up to 12 kWh and can be expanded up to 24 kWh when paired with a parallel drain plug.

  • What is the battery type of the product?

    It's LiFePO4 with the advantages of high temperature resistance, strong safety stability, and better circulation performance.

  • What is the life expectancy?

    It is rated for 4000 full charge cycles, at that point you will have about 70% of your original capacity, and it will gradually reduce from there. 
    ( it's not to say the battery only has 4000 cycle life span. Among 4000 cycles, the unit can exert its best performance. It would not perform its best after 4000 cycles because of internal wastage.)

  • What type of solar panel is compatible with the Explorer 2000 Plus?

    You can plug in Jackery 80W/100W/200W solar panel to charge the Explorer 2000 Plus.

  • Does it make noise when charging? What is the noise level?

    It has a unique silent charging mode with a maximum noise of up to 30DB(like in a library) and it will take 4.5 hours to fully charge the power station in this mode.

  • Does it support APP connection to control charging?

    Yes, search for “Jackery” in Google Play or Apple Store to install the App. After that, you can register and login.

  • How long is the standby?

    30% of the power stored for 1 year can still be left with 20% or more.

  • Is it Pure Sine Wave inverter power supply?

    Yes,the built-in Battery Management System (BMS) and pure sine wave inverter protects your sensitive devices from damage.

  • Can I use other brands of solar panels to recharge the Explorer 2000 Plus?

    We strongly do not recommend using other solar panel brands to recharge Jackery power station products since we cannot guarantee other brand quality and provide an after-sale service - for instance if damaged through using other company's solar panel brands.

  • How long is the warranty?

    We provide 3+2 year warranty for Explorer 2000 Plus. A 5-year total warranty (includes a 2-year extension) for Jackery website orders, and for Amazon orders, please register your item on the official website: https://support.jackery.com/extend-warranty to get the extra 2-year warranty.

  • Does it support EPS？

    Yes,the Explorer 2000 Plus supports EPS.

  • Does it support pass-through charging?

    Yes, the Explorer 2000 Plus supports pass-through charging and it won't cause any damage to the battery life.

  • What is the maximum number of solar panels that can be connected to the Explorer 2000 Plus?

    Up to 6 solar panels can be connected simultaneously to charge the E2000 Plus.It will take 2 hours fastest to fully charge the item if you plug in 6*200W Jackery solar panel.

  • Is it fireproof?

    Yes, the product is 94V-0 fireproof and meets UL2743 certification requirements.

Jackery Explorer 2000 Pro Frequently Asked Questions

  • Q1: What is the life expectancy?

    A: It is rated for 2000 full charge cycles, at that point you will have about 70% of your original capacity, and it will gradually reduce from there.

  • Q2: Is the battery cycle life 1000 or 2000 cycles?

    A: Please know the "1000 cycles to 80%+ capacity "is actually equivalent to "2000 cycles to 70%+ capacity".
    There is a difference in battery performance after 1000 cycles (80%) and 2000 cycles (70%).

  • Q3: Does the Explorer 1500 Pro is compatible with my device?

    A: The Jackery power station E1500 Pro can run the device at 110V and requires less than 1800W. if it is no more than the output power of the Explorer's AC port, it can be supported by Explorer.
    Then, you can calculate the charging time by the formula:
    Working time = 1512Wh* 0.85 / operating power of your device.

  • Q4: Is there an MPPT controller?

    A: Yes, the Ezplorer 1500 Pro has an iternal MPPT controller.

  • Q5: Does it support pass-through charging?

    A: How to turn on the low power consumption: press the AC switch button + DISPLAY at the same time, if it is not turn on, the system will automatically shut down after 12 hours of no-load or low power consumption.
    How to turn off the low power consumption: Press the AC switch key + DISPLAY for 1 second.

  • Q6: Can I connect 6x 200W solar panel to recharge Explorer 1500 Pro?

    A: Yes, 6 solar panels can be connected to charge the Explorer 1500 Pro, which needs to purchase 2 Solar Panel Connectors : add to your cart from the options

  • Q7: Can I connect 4x 200W solar panel to recharge Explorer 1500 Pro?

    A: Yes, 4 solar panels can be connected to charge the Explorer 1500 Pro, which needs to purchase 1 Solar Panel Connector : add to your cart from the options

  • Q8: Can I use other brands of solar panels to recharge the Explorer 1500 Pro?

    A: Yes, the Jackery Explorer 1500 Pro can be recharged via other brands of solar panels, the Jackery Explorer 1500 Pro can accept DC 11-60V.
    We do not recommend using other brands of solar panels to recharge the Jackery power station.
    Since we can not guarantee other brand quality and provide after-sale service for it if it is damaged by other solar panels.

  • Q9: Can I charge the Explorer 1500 Pro with a 200W/100W/80W/60W solar panel?

    A: Yes, you can charge the Explorer 1500 Pro with a 200W/100W/80W/60W solar panel.

  • Q10: Can the two DC inputs of the Explorer 1500 Pro be connected to different numbers of solar panels?

    A: Sorry, the two DC inputs of the Explorer 1500 Pro can't be connected to different numbers of solar panels.
    When the two inputs are used at the same time, please make sure to use the same type of solar panel and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

  • Q11: Can different models of solar panels be connected to the two DC inputs of the Explorer 1500 Pro?

    A: Sorry, the different models of solar panels can't be connected to the two DC inputs of the Explorer 1500 Pro.
    When the two inputs are used at the same time, please make sure to use the same type of solar panel and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

Jackery Explorer 1500 Pro Frequently Asked Questions

  • Q1: What is the life expectancy?

    A: It is rated for 2000 full charge cycles, at that point you will have about 70% of your original capacity, and it will gradually reduce from there.

  • Q2: Is the battery cycle life 1000 or 2000 cycles?

    A: Please know the "1000 cycles to 80%+ capacity "is actually equivalent to "2000 cycles to 70%+ capacity".
    There is a difference in battery performance after 1000 cycles (80%) and 2000 cycles (70%).

  • Q3: Does the Explorer 1500 Pro is compatible with my device?

    A: The Jackery power station E1500 Pro can run the device at 110V and requires less than 1800W. if it is no more than the output power of the Explorer's AC port, it can be supported by Explorer.
    Then, you can calculate the charging time by the formula:
    Working time = 1512Wh* 0.85 / operating power of your device.

  • Q4: Is there an MPPT controller?

    A: Yes, the Ezplorer 1500 Pro has an iternal MPPT controller.

  • Q5: Does it support pass-through charging?

    A: How to turn on the low power consumption: press the AC switch button + DISPLAY at the same time, if it is not turn on, the system will automatically shut down after 12 hours of no-load or low power consumption.
    How to turn off the low power consumption: Press the AC switch key + DISPLAY for 1 second.

  • Q6: Can I connect 6x 200W solar panel to recharge Explorer 1500 Pro?

    A: Yes, 6 solar panels can be connected to charge the Explorer 1500 Pro, which needs to purchase 2 Solar Panel Connectors : add to your cart from the options

  • Q7: Can I connect 4x 200W solar panel to recharge Explorer 1500 Pro?

    A: Yes, 4 solar panels can be connected to charge the Explorer 1500 Pro, which needs to purchase 1 Solar Panel Connector : add to your cart from the options

  • Q8: Can I use other brands of solar panels to recharge the Explorer 1500 Pro?

    A: Yes, the Jackery Explorer 1500 Pro can be recharged via other brands of solar panels, the Jackery Explorer 1500 Pro can accept DC 11-60V.
    We do not recommend using other brands of solar panels to recharge the Jackery power station.
    Since we can not guarantee other brand quality and provide after-sale service for it if it is damaged by other solar panels.

  • Q9: Can I charge the Explorer 1500 Pro with a 200W/100W/80W/60W solar panel?

    A: Yes, you can charge the Explorer 1500 Pro with a 200W/100W/80W/60W solar panel.

  • Q10: Can the two DC inputs of the Explorer 1500 Pro be connected to different numbers of solar panels?

    A: Sorry, the two DC inputs of the Explorer 1500 Pro can't be connected to different numbers of solar panels.
    When the two inputs are used at the same time, please make sure to use the same type of solar panel and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

  • Q11: Can different models of solar panels be connected to the two DC inputs of the Explorer 1500 Pro?

    A: Sorry, the different models of solar panels can't be connected to the two DC inputs of the Explorer 1500 Pro.
    When the two inputs are used at the same time, please make sure to use the same type of solar panel and the number of solar panels in the two inputs must be the same to avoid damage or charging problems of the equipment due to inconsistent voltages of the two channels.

Jackery Explorer 1000 Pro Frequently Asked Questions

  • Q: What devices can Explorer 500 power?

    A:  Please note that the AC output port can only charge/power devices that operate at less than 500-Watt. Once exceeding, the Explorer 500 will shut off automatically. Please refer to your device specification before purchase.

  • Q: How to know the working times for my device?

    A:  Working time = 500Wh* 0.85 / operating power of your device.
    For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 500Wh*0.85/60w=7hrs (rough calculated) .
    Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.

  • Q: How long does it take to full charge this power station?

    A:  Within 7.5 hours from an AC wall outlet; Also another two recharge backup choices for your convenience, recharge from car port around 7.5 hours, and around within 9.5 hours from Jackery Saga 100W solar panel (Sold Separately).

  • Q: How do I know if my Explorer 500 is charged?

    A:  To check the charge level of the Explorer 500, refer to the LCD Battery Display.

  • Q: What type of battery is in an Explorer 500?

    A:  Explorer 500 contains a battery pack which consists of an array of cylindri cal 18650 lithium-ion battery cells with high energy density.

  • Q: Is the solar panel waterproof?

    The Saga 100W is not waterproof. To maximize the lifespan of the module,Please don’t make it get wet.

  • Q: Can the Explorer 500 be charged while using?

    A:  Yes, you can use the Explorer 500 to charge devices, while it's being re-charged at the same time. 

  • Q: How to clean the solar panel surface?

    We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.

  • Q: Can the solar panel charge smartphones and tablet?

    Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port

Jackery Explorer 1000 Frequently Asked Questions

  • Q: What devices can Explorer 1000 power?

    A: Please note that the AC output ports can only charge/power devices that operate at less than 1000-Watts, besides, the whole wattage should be under 1000 watts as well . Once exceeding, the Explorer 1000 will shut off automatically. Please refer to your device specification before purchase.

  • Q: How to know the working times for my device?

    A: Working time = 1002Wh* 0.85 / operating wattage of your device
    For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 1002Wh*0.85/60w=14.2hrs (rough calculated) .
    Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.

  • Q: What is the maximum watts of solar panels can be used to charge Explorer 1000? Also how long will it take to recharge from a fully discharge battery?

    A: The maximum input wattage of Explorer 1000 is 126W(12~30V,7.5~8.33A ). As for recharging time, it depends on which panel you are using and weather conditions, for example, the Explorer 1000 can be quickly recharged within 8 hours by connecting two SolarSaga 100W solar panels together with an adapter cable. If connecting only one single panel, the approximate recharging time is 17 hours. Recharging time may varies from different location, temperature, weather etc, the actual time may be different.

  • Q: Is the Explorer 1000 power station waterproof?

    A: The Explorer 1000 is not waterproof. Please do not store them in humid environment for longtime.

  • Q: Can the Explorer 1000 be charged while using?

    A: Yes, you can use the Explorer 1000 to charge devices, while it's being re-charged at the same time. 

Jackery Policies

Jackery 30-Day Money-Back Guarantee

30-Day Money-Back Guarantee

Return your undamaged Jackery products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Jackery's 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!

Jackery Shipping, Return & Replacement

Shipping 

All orders on Jackery's Official Website will be shipped within 1-2 days after the order is placed, normally using a FedEx service - with the shipping time in the following states, taking 3-4 working days: CA/AL/GA/LA/MA/MO/NC/SC/NC/VA/AR/IL/KS/OK/TX, the shipping time in remote areas will be extended.

・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.

・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.

Return/Replacement

1. Refund
Jackery offers a 30-day money-back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, please do let us know within a 30 day period. Once we receive the product and confirm its validity, we can refund the full purchase price minus 5% processing fees. To return an item, please contact us via email Returns@ecopowerit.com. In order to return your product within the 30-day return policy, please ensure that:
You have purchased the product directly from Jackery.com or an authorized dealer. You should contact us and begin the return process, within 30 days from the original shipment date. The product is returned in the original packaging - with all materials included, in new or as-new condition, and you should additionally provide your return authorization number.
 
2. Late or Missing Refunds
If you haven't received any refund yet, please do recheck your bank account carefuly again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.
You should also contact your credit card company direcltly, if the credit still hasn't appeared - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at Returns@ecopowerit.com

 
3. Return & Refund Conditions
Please carefully read the terms and conditions below. If the terms and conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:

A product that is custom configured or branded to your personal specifications.
 
4. How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get your RMA form by contacting us via email Returns@ecopowerit.com for assistance.
 
5. Process for Returning a Product
① Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at Returns@ecopowerit.com for any assistance.

② Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Jackery Free Warranty Policy

1. Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

     

    2. Warranty Period

    The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

     

    Free Warranty Extension

    • 3+2 years warranty - Jackery 3000 Pro Series/2000 Pro Series/1500 Pro Series/1000 Pro Series/SolarSaga 80W/SolarSaga 200W, related accessories and Solar Panel Connector.

    • 2+1 years warranty - Jackery 1500 Series/1000 Series/500 Series/300 Series/240 Series/160 Series/SolarSaga 100W/SolarSaga100X/SolarSaga 60, related accessories and carrying case.

    • A 6 month warranty on renewed Jackery products.

    • Please contact Jackery for warranty extensions at any time

     

    3. Exchange

    Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

     

    4. Limited to Original Consumer Buyer

    The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

     

    5. Exclusions

    Jackery's warranty does not apply to: ·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. ·Attempted repair by anyone other than an authorized facility ·Any product purchased through an online auction house. ·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months

    The above information was updated on Jan 1st, 2023. If our exchange policy changes, we'll be sure to update this page.

    Extend Your Warranty Here

    Product Registration Form