Jackery Shipping, Return & Replacement


All orders on Jackery's Official Website will be shipped within 1-2 days after the order is placed, normally using a FedEx service - with the shipping time in the following states, taking 3-4 working days: CA/AL/GA/LA/MA/MO/NC/SC/NC/VA/AR/IL/KS/OK/TX, the shipping time in remote areas will be extended.

・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.

・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.


1. Refund
Jackery offers a 30-day money-back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, please do let us know within a 30 day period. Once we receive the product and confirm its validity, we can refund the full purchase price minus 5% processing fees. To return an item, please contact us via email Returns@ecopowerit.com. In order to return your product within the 30-day return policy, please ensure that:
You have purchased the product directly from Jackery.com or an authorized dealer. You should contact us and begin the return process, within 30 days from the original shipment date. The product is returned in the original packaging - with all materials included, in new or as-new condition, and you should additionally provide your return authorization number.
2. Late or Missing Refunds
If you haven't received any refund yet, please do recheck your bank account carefuly again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.
You should also contact your credit card company direcltly, if the credit still hasn't appeared - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at Returns@ecopowerit.com

3. Return & Refund Conditions
Please carefully read the terms and conditions below. If the terms and conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:

A product that is custom configured or branded to your personal specifications.
4. How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get your RMA form by contacting us via email Returns@ecopowerit.com for assistance.
5. Process for Returning a Product
① Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at Returns@ecopowerit.com for any assistance.

② Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.