Explorer 3000 Pro Frequently Asked Questions
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What is the life expectancy?
The Jackery Explorer 3000 Pro Portable Battery is estimated to have over 70% of your original capacity after 2000 cycles, with a gradual reduction after that. (Note: this doesn't mean the battery only has a 2000 cycle life span. It means that up until 2000 cycles, the unit can perform at its best. However, due to battery degradation there will be a gradual decline in performance after 2000 cycles.)
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How long is the warranty?
We provide a 3 year warranty for the Explorer 3000 Pro, with an option for an additional 2 year extension if purchased directly from Jackery.com or through Authorized Dealers. Please register your item on our official website: https://support.jackery.com/extend-warranty
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How do I know if the Explorer 3000 Pro can power my device?
The Jackery Explorer 3000 Pro can run any device that requires less than 120V and 3000W. You can calculate the charge time using the following formula: 3024Wh* 0.85 / operating power of your device.
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Is there a mobile app I can use to control the battery?
Yes, Search for “Jackery” in Google Play or the App Store to install the app. After that, you can register and login.
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Does it support pass-through charging?
Yes, the Explorer 3000 Pro supports pass-through charging without damaging the battery.
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Is there an MPPT controller?
Yes, the Explorer 3000 Pro has an internal MPPT controller.
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Is it waterproof?
Explorer 3000 Pro is not waterproof. Please make sure to shelter it from rain.
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Is it fireproof?
The outer case of our products is made of fireproof material UL 94-V0.
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Can I charge the Explorer 3000 Pro with a Jackery 60W/ 80W/100W/200W solar panel?
Yes, you can charge the Explorer 3000 Pro with a Jackery 60W/ 80W/100W/200W solar panel.
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Can I connect 6x200W solar panel to recharge the Explorer 3000 Pro?
Yes, 6 solar panels can be connected to charge the Explorer 3000 Pro, as long as you have 2 Solar Panel Connectors: https://ca.jackery.com/products/solar-panel-connector.
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Can I connect 4x200W solar panel to recharge the Explorer 3000 Pro?
Yes, 4 solar panels can be connected to charge the Explorer 3000 Pro, as long as you have 2 Solar Panel Connectors: https://ca.jackery.com/products/solar-panel-connector.
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What is the maximum number of solar panels that can be connected to the Explorer 3000 Pro?
Up to 6 solar panels can be connected to charge the Explorer 3000 Pro.
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Can I use other brands of solar panels to recharge the Explorer 3000 Pro?
Yes, the Jackery Explorer 3000 Pro can be recharged via other brands of solar panels; the Jackery Explorer 3000 Pro can accept DC 11-60V.
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Can I connect different numbers or models of solar panels to the DC inputs on both sides of the Explorer 3000 Pro?
Unfortunately, the two DC inputs of the Explorer 3000 Pro can't be simultaneously connected to different solar panels. When two inputs are used at the same time, please make sure to use the same type of solar panel to avoid damage or charging problems due to inconsistent voltages of the differing channels.
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Does the Explorer 3000 Pro package come with all the charging cables?
Yes, the Explorer 3000 Pro package will come with all the charging cables, you don't need to purchase any extra cables.