EcoFlow Return & Refund Policy

EcoFlow Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.


Customers can request a full refund within 24 hours after placing an order on 

Please note that we will charge a 5% processing fee if you apply for the refund 24 hours after the order is placed and before delivery has been made. 

Orders cannot be canceled more than 30 days after they are shipped.


If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact us via to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) plus 5% processing fees in the event of a return on US orders.

Return Process

Contact us via to start the return process. Please provide them with proof of purchase, such as your order number start with EC#.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 


After you have returned the product to our warehouse, we will issue a refund within 14 business days minus transaction and processing fees. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via

Return Shipping Cost

Product Shipping Cost
DELTA  $65
RIVER 370 $40
RIVER  $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
RIVER Pro Extra Battery $35
DELTA Max $70
DELTA Pro $90
RIVER Plus $30
RIVER Max Plus $35
110W/160W Solar Panel
400W Solar Panel $70
DELTA Max Smart Extra Battery $70
DELTA Pro Smart Extra Battery $70
Smart Generator $70
Wave Portable Air Conditioner $70
Wave Add-On Battery $35
Delta MINI $60
220W Solar Panel $45 
Other Products $16
RIVER 2  $25
RIVER 2 Max $30
RIVER 2 Pro $35
DELTA 2  $60
DELTA 2 Smart Extra Battery $60
100W Rigid Solar Panel $40
100W Flexible Solar Panel $40
Smart Generator (Dual Fuel) $70
WAVE 2 $55

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact