EcoFlow Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Cancellation
Customers can request a full refund within 24 hours after placing an order on ecopowerit.com
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users).
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact
Returns@ecopowerit.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users) in the event of a return on US orders.
Return Process
Contact ecopowerit Support at
Returns@ecopowerit.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them. Please make sure all components are included in the package.
Refund
After you have returned the product to the warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via ContactUs@ecopowerit.com.
Return Shipping Cost
| Product | Shipping Cost |
|---|---|
| DELTA | $46 |
| DELTA 2 | $60 |
| DELTA 2 Max | $78 |
| DELTA 2 Max Smart Extra Battery | $38 |
| DELTA 2 Smart Extra Battery | $60 |
| DELTA Max | $83 |
| DELTA Max Smart Extra Battery | $60 |
| Delta MINI | $39 |
| DELTA Pro | $105 |
| DELTA Pro Smart Extra Battery | $100 |
| DELTA Pro Ultra Inverter | $53 |
| DELTA Pro Ultra Battery | $70 |
| DELTA Pro 3 | $64 |
| DELTA Pro 3 Extra Battery | $133 |
| RIVER 2 | $33 |
| RIVER 2 Max | $30 |
| RIVER 2 Pro | $39 |
| RIVER 370 | $40 |
| RIVER Plus | $30 |
| RIVER | $30 |
| RIVER Max | $35 |
| RIVER Max Plus | $35 |
| RIVER Pro | $30 |
| RIVER Pro Extra Battery | $43 |
| RIVER Extra Battery | $15 |
| WAVE 3 | $20 |
| WAVE 3 Extra Battery | $17 |
| WAVE 2 | $52 |
| WAVE 2 Extra Battery | $31 |
| Smart Generator | $70 |
| Smart Generator (Dual Fuel) | $54 |
| Smart Home Panel | $25 |
| Smart Home Panel 2 | $46 |
| Alternator Charger | $23 |
| Power Kits Console | $15 |
| Power Hub | $30 |
| 400W Rigid Solar Panel | Based on actual shipping cost |
| 400W Portable Solar Panel | $74 |
| 5kwh LFP Battery | $50 |
| 100W Flexible Solar Panel | $55 |
| 100W Rigid Solar Panel | $40 |
| 110W/160W Portable Solar Panel |
$40 |
| 220W Solar Panel | $41 |
| Distribution Panel | $15 |
| BLADE | $65 |
| GLACIER | $57 |
| GLACIER Extra Battery | $16 |
| Other Products | $16 |
| Smart Generator 4000 (Dual Fuel) | $150 |
| 20W Charger | $11 |
| 30W Charger | $11 |
| 65W Charger | $11 |
| Smart Generator 4000 (Dual Fuel) | $150 |
| 45W Portable Solar Panel | $16 |
| 175W Rigid Solar Panel | $41 |
| 800W Charger | $13 |
| 60W Portable Solar Panel | $13 |
| Power Hat | $11 |
| DELTA 3 Plus | $16 |
| RIVER 3 | $13 |
| DELTA 3 1500 |
$20 |
| RAPID 5000 | $12 |
| Smart Generator 3000 | $30 |
| 125W Bifacial Modular Solar Panel (500W, 4-piece kit) | $49 |
| RIVER 3 Plus | $13 |
| RIVER 3 Max | $14 |
| RIVER 3 Max Plus | $15 |
| RAPID 10000 | $12 |
| GLACIER Classic 35L | $24 |
| GLACIER Classic 45L | $54 |
| GLACIER Classic 55L | $54 |
Please note that return shipping costs include shipping costs and handling fees.
After-sale Service Contact
ContactUs@ecopowerit.com