Return & Refunds Policy
Return Policy
We want you to love your Comvolt product. If you’re not satisfied, you may return eligible items within 30 days of delivery, subject to the following conditions:
Eligibility
-
Products must be unused, uninstalled, and in original packaging.
-
All accessories, manuals, and components must be included.
-
Returns must be approved by our team before shipping.
Return Process
-
Email Returns@ecopowerit.com with your order number and reason for return.
-
We’ll provide a return authorization and instructions.
-
You can return the item using your own carrier or purchase a prepaid return label from us (see below).
Return Shipping
Customers are responsible for return shipping unless the return is due to a Comvolt error (e.g., defective product or wrong item shipped).
You may choose one of the following options:
-
Use Your Own Carrier: You are responsible for securely packaging and shipping the item using a trackable method.
-
Buy a Prepaid Return Label from us: For convenience, we offer prepaid return labels for 15% of the order total. This amount will be deducted from your refund.
We are not responsible for lost or damaged return shipments if you choose to ship on your own.
Restocking Fees
We do not charge any restocking fees.
As long as your return meets the eligibility requirements above, you’ll receive a full refund minus transaction processing fees 2-4% (minus the cost of a prepaid label if you choose to use one).
Refunds
Refunds will be issued to the original payment method within 30 days after we receive and inspect the return. If you used a Comvolt prepaid return label, the cost will be deducted from the total refund minus transaction processing fees 2-4% (minus the cost of a prepaid label if you choose to use one).
Changes to Terms
Comvolt reserves the right to change or update these Terms at any time. Any changes will be posted on this page, and the revised Terms will become effective immediately upon posting. We encourage you to review the Terms periodically.
Warranty
1. Limited Warranty
COMVOLT warrants to the original consumer purchaser that COMVOLT products will be free from defects in workmanship and material under normal consumer use during the applicable warranty period, as specified in the Warranty Period section below. This warranty is subject to the exclusions outlined in the Exclusions section.
This statement represents COMVOLT's complete and exclusive warranty obligation. We do not assume, nor authorize any person to assume on our behalf, any other liability in connection with the sale of our products.
2. Warranty Period
- Power Stations and Battery Products: 60 months (5 years)
- Accessories: 12 months (1 year)
The warranty period begins on the date of purchase by the original consumer purchaser. A valid sales receipt or other reasonable documentary proof is required to verify the purchase date and establish the warranty period's start date.
3. Exchange
If a COMVOLT product fails due to a defect in workmanship or material during the applicable warranty period, COMVOLT will repair, replace the defective product at no cost to the purchaser. The replacement product will inherit the remaining warranty period of the original product.
4.Warranty Limited to Original Consumer Purchaser
This warranty is valid only for the original consumer purchaser and is non-transferable to any subsequent owner.
5. Exclusions
The COMVOLT warranty does not cover the following:
- Products that have been misused, abused, modified, damaged by accident, or used in a manner inconsistent with COMVOLT's product guidelines.
- Repairs attempted by anyone other than an authorized repair facility.
- Products purchased through online auction platforms (ecopowerit is an authorized dealer and included in this warranty).
- Battery cells unless the following conditions are met:
- The battery cell must be fully charged within seven (7) days after purchase.
- The battery cell must be charged at least once every six (6) months thereafter.
- Labor costs incurred for product installation, removal, or repairs.
Customer Support: service@comvoltenergy.com