Shipping

Thank you for visiting and shopping at ecopowerit.com. aims to offer you the best shipping options.

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipment to P.O. boxes or APO/FPO addresses

ecopowerit.com ships to addresses within the U.S., some of U.S. Territories (Please consult Sales@ecopowerit.com before ordering) and does not ship to P.O. Box and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

ecopowerit.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at info@ecopowerit.com.

After-sale Service Contact

• 916-658-3961

• info@ecopowerit.com

Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Warranty period

Product	Item	Warranty Period(Months)
Power Station	AC300	48
	EP500Pro	60
	EP500	60
	AC200MAX	48
	AC200P	48
	EB55	24
	EB70	24
	EB70S	24
	EB240	24
	AC50S	24
Battery Module	B230	48
	B300	48
Solar Panel	PV120	12
	PV200	12
	PV350	12
Accessories	ALL	12

Replacement / Maintenance

Exclusions

BLUETTI’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Feel free to contact our customer service team at service@bluettipower.com

Refund

• We offer a 30-day hassle-free money-back guarantee (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). 
• Generally speaking, if the customer receives the product, contact us to return it. After the customer returns the goods, we will refund the customer about 4-7 working days. we will refund your order directly from the backend of the Shopify website or via PayPal
• Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.

Valid Proof of Purchase

• Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg: Short video) depicting the defect will be required

How to Return/Replace/Repair an Item

• Contact info@ecopowerit.com for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA
• Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse
• BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order
• We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items

Shipping costs should be paid by customer in the following situations:

• Returning products without any proven defect
• Warranty claims on items taken outside the original country of purchase
• Returning items claimed to have defects but found to be in proper functioning status by BLUETTI
• Costs related to unauthorized returns (any returns made outside the approved warranty process)

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