Zendure SuperBase M Frequently Asked Questions

How does this product dissipate heat safely without a fan?

The product uses high-frequency circuitry that generates less heat overall, and the aluminum enclosure helps dissipate heat into the air, for quiet operation.

How long can the product be stored?

If you are storing this product for more than three months, make sure the battery is at least 50% charged. Every six months, fully drain and recharge the battery to prolong the service life of the internal battery.

How long does it take to fully charge this product?

When using mains/solar panels, and the car charging port/USB Type-C charging simultaneously, it takes about 2.9 hours to charge at full speed.--When charging with mains power, it takes about 5.5 hours to fully charge.--When using the car charging port, it takes about 5.1 hours.--When charging with USB Type-C, it takes about 6.4 hours to fully charge.--When charging with solar panels, it can vary. As a baseline, a 150W solar array receiving 750W/m2 would take about 4.2 hours.

--Note: the above figures are reference approximations from laboratory testing.

Can I charge this product with solar power and the car charging port together?

You can charge this product with both at the same time, to reduce charging time.

Can the product be discharged (outputs used) while charging?

This product supports discharging while charging. When the output power is greater than the charging power, the charge level will decrease over time. When the charge level is very low, the output ports will be deactivated.

Can this product handle extreme temperatures?

This product can be charged at up to 45°C, and discharged at up to 40°C.

Will this product shut down automatically?

This product will only shut down automatically if the charge level is very low or one of the safety mechanisms has been triggered.

How much displacement of the product car can start when starting?

The product starting principle is to charge the car battery, 12V system can be used, the displacement is not limited.

What does it mean when the screen shows “SUS”?

The screen will display “SUS” to indicate that the temperature is too high or too low to charge safely, so the product will not accept a charge.

If electricity is cut off while it's being used in pass through mode, how long does it take to switchover to the battery as a power source?

If it is running in charge-through mode and the power source is disconnected or turned off, the device will switch to battery power almost instantaneously.