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EcoFlow| RIVER PRO + 1X 160W Portable Solar Panel Bundle

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Price: $799.00 USD
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List Price: $1,098.00 USD
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Price: $799.00 USD
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Free Shipping on order to Contiguous United States| We do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands. We Ship within 2-5 bussiness days from California.

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EcoFlow| RIVER PRO + 1X 160W Solar Panel Solar Generator

  • Generates up to 1.5kWh daily.
  • A 1800W output with X-Boost mode on to power up to 90% of devices.
  • A high conversion rate guarantees a fast solar charging speed: 0-100% in 5.5 hours (1 set).
  • IP68 dust and water resistance. It works well in extreme conditions.
  • Smart remote control from anywhere with EcoFlow app.
  • 2-year warranty for RIVER Pro and 12-month warranty for 160W Portable Solar Panel.

 


Step into the wild with a massive 720Wh of battery capacity. RIVER Pro is the powerhouse for your off-grid adventure. Keep multiple devices powered on at once and recharge in record times via car, solar, or standard AC outlets.

 

The World"s Fastest Recharge

EcoFlow has the world"s fastest charging power stations. RIVER Pro charges from 0-80% in under an hour, or to full in 96 minutes.


Tow Centerpiece of Your Adventure

Power up to 10 devices at once with all the ports you’ll need.

So Much More Sun

32 premium monocrystalline silicon cells provide a high conversion efficiency of 22%. Recharge even faster by chaining multiple panels in series or in parallel.

Better Together

Recharge freely and naturally when you link EcoFlow’s 160W Solar Panel to a RIVER Pro portable power station.

Go Further

Out for the long haul? Double RIVER Pro’s capacity up to 1440Wh with an extra battery that links right to your unit.


More Power To You

EcoFlow’s proprietary X-Boost technology is a game-changer. Switch it on to power high-wattage appliances up to a whopping 1800W. That’s enough to power a hairdryer, a vacuum cleaner.

Home Back-up


Off-Grid Life 

Three Easy Ways To Charge

Car Charging 

Heading on a road trip? Charge to full in just 8 hours by plugging right into your car with the car adapter.

Solar Charging

Going Off-Grid is Easy

Harness the power of the sun by linking up to two 110W solar panels. You’ll be fully charged in 4-8 hours.

Check the Solar Panels

Wall Charging

Plug into any standard AC wall outlet to fast charge from 0-80% in under 1 hour with X-Stream charging.

 

Tech Specs 

EcoFlow| RIVER Pro Portable Power Station Specs

Net Weight

16.8 lbs (7.6kg)

Dimensions

11.4 x 7.1 x 9.3in (28.9 x 18.0 x 23.5cm)

Charge Temperature

32 to 113°F +/- 5°F (0 to 45°C +/- 3°C)

Discharge Temperature

-4 to 113°F +/- 5°F (-20 to 45°C +/- 3°C)

Charge Method

AC Wall Outlet, 12V Car Adapter, Solar Panel(s)

Color

Black

Warranty

24 months

Full Recharge Time

1.6 Hours (AC) 8 Hours (12V Car Adapter) 4-8 Hours (Using 2x 110W Solar Panels in parallel with direct sunlight) 6-12 Hours (Using 1x 160W Solar Panel with direct sunlight)

Capacity

720Wh (28.8V)

Cell Chemistry

Lithium-ion

Cycle Life

800 cycles to 80%+ capacity

Battery Management System

BMS, Over Voltage Protection, Overload Protection, Over Temperature Protection, Short Circuit Protection Low Temperature Protection, Low Voltage Protection, Overcurrent Protection

AC Charge Input Power

X-Stream charge (660W max) 

Solar Charge Input Voltage

100-120Vac (50Hz/60Hz)

Solar Charge Input

200W 10-25Vdc 12A Max

Car Charger

12V DC, 8A max 

AC Outlets (×3)

600W (Surge 1200W) total, 120Vac ( 50Hz/60Hz)

USB-A Output (×2)

5V DC, 2.4A, 12W Max, per port 

USB-A Fast Charge (×1)

5V/2.4A,9V/2A,12V/1.5A 18W Max

USB-C Output (×1)

5Vdc, 9Vdc, 12Vdc, 15Vdc, 20Vdc, 5A, 100W Max

Car Power Output

136W, 13.6Vdc, 10A Max

DC5521 Output (x2)

13.6Vdc, 3A Max per port


160W Foldable Solar Panels Specs

Unfolded Dimensions

26.8*61.8*1.0 in (68*157*2.4 cm)

Folded Dimensions

26.8*16.5*1.0 in (68*42*2.4 cm)

Weight

15.4 lb (Solar Panel 11 lb)

Warranty

12 Months

Rated Power

160W(±5W)

Efficiency

21%-22%

Connector Type

Solar Connector

Open Circuit Voltage

21.4V (Vmp 18.2V)

Short Circuit Current

9.6A (Imp 8.8A)

Cell Type

Monocrystalline Silicon

Operating & Storage Temperature

-4° F to 185° F

User Manual

EcoFlow River Pro User Manual

EcoFlow 160W Foldable Solar Panel Manual


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Frequently Asked Questions

EcoFlow RIVER Portable Power Station Frequently Asked Questions

Why is my power station input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.

Do you have wind charging solutions?

We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

Why is my power station input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Can I connect solar panels in series / parallel?

1. Up to 2 sets of 110W EcoFlow solar panels can be connected in parallel. Series connection is not supported. For parallel connection, you need to buy the Solar Parallel Connection Cable separately. 2. Third-party solar panels of the same wattage lower than 110W, 10-25V input, and DC 10A max current can be connected in parallel. According to the specifications, they may be able to support both parallel connection and series connection. However, we don’t recommend that you connect solar panels of different wattages at the same time.

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is the car charger not working?

1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com

Why won't my RIVER charge at all?

1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is the power station charging slowly? How can I solve this?

1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

Notes on X-boost

This product has X-Boost enabled by default. You can use the EcoFlow app to turn this function on or off. X-Boost is not available in the following situations: (1) the AC output is turned on in the charging state (in bypass mode) and (2) the X-Boost mode is turned off. X-Boost is more suitable for heating and electrical equipment, but not for all electrical appliances. Some electrical appliances equipped with voltage protection (such as precision instruments, etc.) are not suitable for X-Boost. To confirm whether the device is compatible with X-Boost, please refer to the actual test.

Can other brands of solar panels charge River series(Not River Mini)?

RIVER series supports Solar to XT60 connection for most solar panels. We recommend that you use the solar panels with 200W max charging power, 10-25V input, and DC 10A max current.

Why is my RIVER automatically shutting down?

1. The battery needs to be charged. 2. If the AC and DC power buttons are turned off, without any input or output for 120 minutes, the product will automatically shut down. 3. Check if you set a standby time on the app, which can be adjusted under System Standby.

My RIVER won't turn on, what should I do?

1. Check if it is caused by insufficient battery. If it is, charge and turn it on again. If the charging fails, please follow the instructions on charging failures as seen in the previous question. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, please contact support.eu@ecoflow.com

Why wont my RIVER charge my appliances/devices?

1. If it is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on, and it still cannot be charged, please confirm whether the output power of the power station meets the wattage requirements of your device 3. When the power from a DC source and car charger is less than 1 watt, the charging power will not be displayed. 4. When the screen displays an overload alarm, it means that the charging power is too high. Please shut down and cool down for a while or try using a low-power device, then try charging again (for example, shut down and cool the power station for 30 minutes and restart, if there is still an overload prompt, please provide a screenshot or video and contact support.eu@ecoflow.com 5. The AC switch will turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to having no power output. At this time, the switch needs to be turned on again.

Why won't my RIVER charge all the way to 100%?

1. Make sure that the battery setting function in the app is set to 100%. You can set this in the app. 2. Perform SoC calibration three times by fully discharging and charging the battery.

Why is my RIVER's input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

How do I charge the battery of my car with RIVER? (Excluding electric vehicles)

When the car is out of power, you can use a dedicated jumper cable to charge the car battery. The charging time is about 15-20 minutes. Customers should use their own jumper cales, not sold by EcoFlow. (Not recommended by EcoFlow) (Note: When charging, do not start the car, otherwise it will cause the battery to malfunction)

Can I use other products to charge RIVER?

In addition to wall charging, car charging, and solar charging, other equipment such as generators or inverters can be used if they output 220–240V (50Hz/60Hz) of sine wave AC power. When charging RIVER, X-Stream needs the AC input power to be greater than 300W for fast charging or below 140W for slow charging.

What is the standard cable for the car charger port?

The XT60 outlet for the car charger is a standard port. Customers can use the included 1.5m car charging cable or their own car charging cable.

What does the EPS function mean for RIVER?

It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.

How do I install the extra battery?

Remove the four screws on the bottom to connect the Smart Extra Battery. This will double the capacity of the unit to 576Wh.

What battery chemistry and cell type does RIVER have?

The battery types are: Cylindrical 18650, NCM batteries, 5 parallel 8 series, 40 batteries total.

EcoFlow RIVER Pro Portable Power Station Frequently Asked Questions

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

How do I connect to the app ?

You can connect the power station to the app in three ways—Direct Connection mode, IOT mode, and Bluetooth (only for DELTA Pro). Please check the link below for our app user manual. Connection modes instructions are provided in detail on pages 4-9. APP user manual : (https://cdn.shopify.com/s/files/1/1996/9707/files/APP_user_manual_updated1103.pdf?v=1635933130) In addition, we have a video tutorial on this topic here: https://youtu.be/9oUPsj8FlTk

Battery Runs Down Too Quickly

1. Please check if there are external high-power electrical appliances. If the power of the connected electrical appliance is about the same as the battery capacity, the battery will run out in about 1 hour. 2. Perform a complete charge and discharge for an SoC calibration.

Unable to Fully Charge to 100%

Perform three times SoC calibration by doing three complete charges and discharges.

Why can't I connect (RIVER series/DELTA mini/DELTA/DELTA Max) to the app using bluetooth?

So far, DELTA Pro/Smart Home Panel/Solar Tracker have a bluetooth module and can connect to the app via bluetooth. Other models without bluetooth can connect to the app via IOT or Direct Connection.

Battery Runs Down Too Quickly

1. Please check if there are external high-power electrical appliances. If the power of the connected electrical appliance is about the same as the battery capacity, the battery will run out in about 1 hour. 2. Perform a complete charge and discharge for an SoC calibration.

How do I connect to the app ?

You can connect the power station to the app in three ways—Direct Connection mode, IOT mode, and Bluetooth (only for DELTA Pro). Please check the link below for our app user manual. Connection modes instructions are provided in detail on pages 4-9. APP user manual : (https://cdn.shopify.com/s/files/1/1996/9707/files/APP_user_manual_updated1103.pdf?v=1635933130) In addition, we have a video tutorial on this topic here: https://youtu.be/9oUPsj8FlTk

Do you have wind charging solutions?

We do not have an official solution for wind turbine charging yet. However, a DIY solution is possible at your own risk. (As long as wind power meets our input XT60 port and AC inlet requirements of the power stations)

When does the fan work and when does it stop? (at what temperature)

Different power stations have various conditions that prompt the fan to start running of fan operation, for RIVER series, you can set that manually in the app, or set it to always be on. For DELTA (1300), the fan will turn on when the internal temperature is greater than 45°C.

Can I connect EcoFlow power stations to my house electric panel directly? (For all power stations)

Yes, but please note: - The transfer switch should be connected to the power station's AC output port; - You should disconnect the circuits from the grid before they are supported by the power station; - The total power consumption of the circuits should not exceed the output power rating; - The output will not be grounded if the power station is not connected to the grid.

How to Calibrate SoC

Discharge the unit to 0%, then charge to 100% until there is no input.

How to store and maintain Ecoflow power station

1. To prolong the battery life, we recommend that you use and store the product in an environment of 20°C to 30°C, away from water, heat, and metal objects. 2. For long-term storage, discharge the product down to 30% and then charge it up to 60%. Continue to follow this procedure every 3 months. Units that are not charged and discharged for more than 6 months will no longer be covered under warranty. 3. For safety reasons, please do not store this product in an environment above 45°C or below -10°C over a long period.

Why is my power station input power hopping when i try to charge it? How do i fix this?

To fix this, try charging and discharging the unit 3 times. If it still occurs, please provide a video demonstrating the issue and contact support.eu@ecoflow.com

Can other brands of solar panels charge River series(Not River Mini)?

RIVER series supports Solar to XT60 connection for most solar panels. We recommend that you use the solar panels with 200W max charging power, 10-25V input, and DC 10A max current.

Why is the power station charging slowly? How can I solve this?

1. If the temperature is too high, turn off the unit or stop the load, this will let it cool down. 2. If the temperature is too low for charging, place the unit somewhere warmer or let electrical appliances discharge it for a while. 3. The charging power of the unit is related to the battery level. When the unit starts charging from 0% or is about to be fully charged, it is normal that the charging power is low.

Why won't my RIVER charge at all?

1. The charging temperature may be too high. If you used high-power electrical appliances for extended periods, don’t use the power station for a while to allow the temperature to drop. 2. The charging temperature may be too low. If the outside temperature is too low or the temperature of the battery cell is lower than 0°C, place the power station somewhere warmer. 3. The charging voltage or current may be too low. Charge the device according to the rated charging voltage and current. 4. Change the charging method or the cable. If the solar panel has no input and the car charger has input, it means that the solar panel or solar charging cable is broken. Try to replace the solar charging cable or solar panel. 5. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is my solar panel not working?

1. The solar panel must be placed outdoors for use. If placed indoors, it won't work. 2. Check if there is any error prompt on the LCD Screen of your power station. If there is, follow the prompt to solve the problem. 3. Check the connection status by removing and reconnecting it. 4. Only solar panels with 10-25V input and DC 10A max current can be connected in parallel. Check if the voltage and current of the connected solar panels is within the range and whether the positive and negative poles are connected reversely. 5. If you are using a third-party connection cable, the cable length should not exceed 3 m. If it is longer than 3 m, you can change it to one with a diameter of 6.5 mm and a wire diameter of 4 mm². Otherwise, the charging won't work. 6. Check if you can charge the unit with the car charger. If it works, it means that the solar panel has connection issues or other problems. If the car charger doesn't work either, please record a video and send it to support.eu@ecoflow.com for troubleshooting.

Can I connect solar panels in series / parallel?

1. Up to 2 sets of 110W EcoFlow solar panels can be connected in parallel. Series connection is not supported. For parallel connection, you need to buy the Solar Parallel Connection Cable separately. 2. Third-party solar panels of the same wattage lower than 110W, 10-25V input, and DC 10A max current can be connected in parallel. According to the specifications, they may be able to support both parallel connection and series connection. However, we don’t recommend that you connect solar panels of different wattages at the same time.

Why does the car charging port not output any power?

1. Confirm whether the DC switch is turned on, and the DC switch will light up to indicate it is on. 2. Try to replace the head of the charger to see whether the cable is faulty 3. If none of the above methods work, provide a video explaining the fault and contact support.eu@ecoflow.com

Why is the car charger not working?

1. Please confirm whether the car cigarette lighter has normal voltage and power output. 2. Try using a solar panel to charge the power station. If the solar panel can be used to charge, it means that there is a problem with the car charger to XT60 cable. Change the cable, and if the solar panel still cannot be used to charge, then contact support.eu@ecoflow.com

Why is my RIVER Pro automatically shutting down?

1. The battery needs to be charged. 2. If the AC and DC power buttons are turned off, without any input or output for 120 minutes, the product will automatically shut down. 3. Check if you set a standby time on the app, which can be adjusted under System Standby.

My RIVER Pro won't turn on, what should I do?

"1. Check if it is caused by insufficient battery. If it is, charge and turn it on again. If the charging fails, please follow the instructions on charging failures as seen in the previous question. 2. If there is no response after you short press or long press (3 seconds) the Main Power Button, please contact support.eu@ecoflow.com"

Why wont my RIVER Pro charge my appliances/devices?

1. If it is charging from an AC outlet, confirm that the AC switch is turned on. The same goes for DC outlets. 2. If the AC or DC switch is turned on, and it still cannot be charged, please confirm whether the output power of the power station meets the wattage requirements of your device 3. When the power from a DC source and car charger is less than 1 watt, the charging power will not be displayed. 4. When the screen displays an overload alarm, it means that the charging power is too high. Please shut down and cool down for a while or try using a low-power device, then try charging again (for example, shut down and cool the power station for 30 minutes and restart, if there is still an overload prompt, please provide a screenshot or video and contact support.eu@ecoflow.com 5. The AC switch will turn off after 12 hours if the power of the electrical appliance is less than 10W because the power detection is equivalent to having no power output. At this time, the switch needs to be turned on again.

Why won't my RIVER Pro charge all the way to 100%?

1. Make sure that the battery setting function in the app is set to 100%. You can set this in the app. 2. Perform SoC calibration three times by fully discharging and charging the battery..

How do I charge the battery of my car with RIVER Pro? (Excluding electric vehicles)

When the car is out of power, you can use a dedicated jumper cable to charge the car battery. The charging time is about 15-20 minutes. Customers should use their own jumper cables, not sold by EcoFlow. (Not recommended by EcoFlow) (Note: When charging, do not start the car, otherwise it will cause the battery to malfunction)

Can I use other products to charge RIVER Pro?

Apart from the home grid, car charger, and solar panel, you can also charge RIVER Pro with a generator or inverter as long as it can provide 220-240V (50Hz/60Hz) AC power, and it should be a pure sine wave. While charging RIVER Pro, you should ensure that the AC input power is higher than 800W. If slow charging is enabled, ensure that the input power is higher than 140W.

What does the EPS function mean for RIVER Pro?

It means it can act as an emergency power supply (EPS). When your unit is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, the unit automatically switches to its battery supply mode within 30 milliseconds. That means anything connected will not have power for 30 milliseconds. Desktop computers and data servers will turn off in this 30ms window. It is recommended that only one device is plugged in to avoid overloading.

How does the extra battery charge / discharge in relation to the main unit?

1. When charging or discharging, it charges/discharges the one with low voltage first, then the battery itself (device) and then it charges/discharges the extra battery and main unit at the same time.

What battery chemistry and cell type does RIVER Pro have?

The battery types are: Cylindrical 18650, NCM batteries, 10 parallel 8 series, 80 batteries total.

What is the standard cable for the car charger port?

The XT60 outlet for the car charger is a standard interface. Customers can use the included 1.5m car charging cable or their own car charging cable.

EcoFlow Policy

EcoFlow Shipping Policy

EcoFlow Shipping Policy

Thank you for visiting and shopping at ecoflow.com. EcoFlow aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

Shipment processing time

All orders are processed within 3-5 business days.

The estimated delivery time is 7-10 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact ContactUs@ecopowerit.com

Shipment Carriers

Our current primary shipping carriers are USPS and FedEx.

You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

Shipping areas

EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Damages

If you received your order damaged, please contact us within 7 business days at

ContactUs@ecopowerit.com

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

 

Shipping Support

For order and shipping-related inquiries, please contact us at ContactUs@ecopowerit.com

For return requests and instructions to return any products, please contact us at ContactUs@ecopowerit.com

After-sale Service Contact

Email: ContactUs@ecopowerit.com

EcoFlow Warranty Policy

EcoFlow Warranty Policy

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All EcoFlow products purchased on ecoflow.com or authorized dealer (ecopowerit is an authorized dealer) come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on ecoflow.com. The warranty period started when the original purchaser received the products.

Warranty Timeline

Item Warranty Period (refer to months, unless specified)
DELTA Max (1600/2000)
DELTA Max Smart Extra Battery
24+12 (Registration for warranty extension)
DELTA Pro
DELTA Pro Smart Extra Battery
24+36 (Registration for warranty extension)
RIVER mini
RIVER
RIVER Max
RIVER Max Plus
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA mini
DELTA
Smart Generator (Dual Fuel)
24
400W
220W
160W
110W
85w (Discontinued)
12
400W Rigid Solar Panel 10 years
100W Rigid Solar Panel
60
100W Flexible Solar Panel 36
Wave Portable Air Conditioner
Wave Add-On Battery
12
Accessories 12
Smart Generator 12
Power Hub
Power Kits Console
2kWh/5kWh LFP Battery
RIVER 2
RIVER 2 Max
DELTA 2
DELTA 2 Extra Battery
5 years
R600/R600 Max/R600 Pro/EF-1500* 36
BLADE 36+12 (Registration for warranty extension)
GLACIER 12+12 (Registration for warranty extension)

 

Warranty extension 

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022. 

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

Exclusions and Limitations

This warranty does not apply:

· Non-quality related issues;

· Items purchased from unauthorized resellers;

· Purchases without valid proof of purchase;

· Items that have been refunded;

· Items that have expired their warranty period;

· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;

· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;

· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

· Lost or stolen products;

· Free products.

Valid Proof of Purchase

  • A purchase order number made through ecoflow.com or authorized dealer (ecopowerit.com is an authorized dealer)
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Warranty Registration

  • Register your warranty at https://www.ecoflow.com/us/support/warranty 

Return Material Authorization (RMA) process

  • Contact us at Returns@ecopowerit.com.
  • If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by us to properly pack the products and return them safely.

Replacement 

  • In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
  • The replacement warranty will be covered by a period equal to the remaining warranty period of the original item. 

EcoFlow BLADE 3+1

Replace, not repair:
EcoFlow BLADE Product and Part Replacement

1. During the warranty period, replacement service is available for EcoFlow BLADE purchased from official authorized channels. The replaced product or part becomes EcoFlow's property and thereplacement product or part becomes your property. Only unalttered Ecoflow's products and partsare eligible for replacement.
2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to EcoFlow for replacement, without the neeed to return any of the other twoproducts or their individual accessories (such as the extensioncord, antenna assembly, ground nail,hexagon screwdriver, etc.). EcoFlow will provide users with a functional replacement withaccessories.
3. If accessories such as extension cables and antenna :screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower,lawn sweeper, and base station BP).EcoFlow can provide users with new accessories replacement dluring the warranty period
4. Replacement products or parts provided by EcoFlow rmay not be new, but it will be in good workingorder and at least functionally equivalent to the original productor part's warranty. A replacementproduct or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty pperiod, or will it result in a restart of thewarranty period.
EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.

What This After-Sales Policy Does NOT Cover This policy does not cover the following:
1. Damage caused by unauthorized modification, disassembly, orshell opening is not in accordancewith official instructions or manuals.
2."Water damage or other damage caused by improper installation, incorrect use, or operation not inaccordance with official instructions or manuals.
3. Damage caused by a non-authorized service provider.
4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery andcharger.
5. Damage caused by operation in bad weather (i.e. strong winds,rain, sand/dust storms, etc.)
6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltagewires, substations, etc.).
7. Products or parts with an altered identification label or from which the identification label has beenremoved.
8. Damage is found to have been caused by reliability or compatibility issues when using unauthorizedthird-party parts.

Lifetime free accessories: EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through official authorized channels can enjoy free replacement service for lifetime if they lose or damage wiring harnesses, nails, screws and blades. Specific replacement rules are as follows:
(1)base station extension cable: 1 PC/year
(2)antenna extension cable: 1 PC/year
(3)charging station nails: 1 set (10 PCS)/year
(4)cable peg: 1 set (40 PCS)/year
(5)screw: 1 set (9 PCS)/year
(6)spare blade: 2 sets (3 PCS/set)/year

*Lifetime is equal to warranty period.

EcoFlow GLACIER 1+1

The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.

EcoFlow GLACIER Product and Part Replacement
1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.
2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.
3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

What This After-Sales Policy Does NOT Cover
This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
4. Damage caused by a non-authorized service provider.
5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
8. Products or parts with an altered identification label or from which the identification label has been removed.

EcoFlow GLACIER 7*24h Chat
EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.

EcoFlow Return & Refund Policy

EcoFlow Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecopowerit.com. 

Please note that we will charge a 5% processing fee if you apply for the refund 24 hours after the order is placed and before delivery has been made. 

Orders cannot be canceled more than 30 days after they are shipped.

Return

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact us via 
Returns@ecopowerit.com to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) plus 5% processing fees in the event of a return on US orders.

Return Process

Contact us via Returns@ecopowerit.com to start the return process. Please provide them with proof of purchase, such as your order number start with EC#.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days minus transaction and processing fees. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via Finance@ecopowerit.com.

Return Shipping Cost

Product Shipping Cost
DELTA  $65
RIVER 370 $40
RIVER  $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
RIVER Pro Extra Battery $35
DELTA Max $70
DELTA Pro $90
RIVER Plus $30
RIVER Max Plus $35
110W/160W Solar Panel
$40
400W Solar Panel $70
DELTA Max Smart Extra Battery $70
DELTA Pro Smart Extra Battery $70
Smart Generator $70
Wave Portable Air Conditioner $70
Wave Add-On Battery $35
Delta MINI $60
220W Solar Panel $45 
Other Products $16
RIVER 2  $25
RIVER 2 Max $30
RIVER 2 Pro $35
DELTA 2  $60
DELTA 2 Smart Extra Battery $60
100W Rigid Solar Panel $40
100W Flexible Solar Panel $40
Smart Generator (Dual Fuel) $70
BLADE $65
GLACIER $80
WAVE 2 $55

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact

Email: Returns@ecopowerit.com